Section 8: Service; Before Phoning For Service; Troubleshooting - Thermador Char-Glo CGB30RCULP Care & Use Manual

SECTION 8: SERVICE

Troubleshooting

Power Failure - In the event of a power failure, the Thermador
the burners with a match according to the Lighting Instructions on Page 13.
If Burners Fail to Ignite - If the burners fail to ignite
as outlined in the Lighting Instructions on Page 12,
verify that the unit is connected to a properly
grounded duplex outlet. If electricity is present,
look for spark to jump from the spark ignitor to
the burner when the ignition switch is depressed
and held. Make sure that the spark ignitors and
burners are clean and dry. On model CGB48RSBU,
verify that the side burner caps are properly
installed into the burner bases.
If the Rotisserie Motor Does Not Rotate - Verify
that the motor is connected to a properly grounded
duplex outlet. Check to be sure that the skewer
is fully engaged in the motor drive shaft.
Service Information
The data rating label shows the model and serial
number for your barbecue.
regarding burner rating and installation
requirements. . The data rating label is located on
the left hand side of the LP storage drawer. For
handy reference, copy the information below
from the data rating label
warranty validation.
__________________________________
Model Number
__________________________________
Serial Number
__________________________________
Date of Purchase
__________________________________
Dealer's Name
__________________________________
Dealer's Phone Number
__________________________________
Service Center's Name
__________________________________
Service Center's Phone Number

BEFORE PHONING FOR SERVICE

. It also gives information
. Keep your invoice for
Page 24
® ®
Char Glo barbecue may still be used by lighting
Lighting
Instructions
(Etched on
Control Panel)
Data
Rating
Label
Warning Label
on Drip Tray Handle
To Obtain Replacement Parts,
from the dealer where the unit was purchased
or dial the telephone number listed below.
HOW TO OBTAIN SERVICE
For authorized service or parts information, phone
800/735-4328. We want you to remain a satisfied
customer. If a problem does come up that cannot be
resolved to your satisfaction, please let us know.
Write: Thermador ®
McFadden Avenue, Huntington Beach CA 92649 or
phone 800/735-4328. Please provide us with the Model
Number, Serial Number and Date of Original Purchase/
Installation.
order
Customer Call Center, 5551