Warranty - Instant Pot VIVA Series User Manual

Troubleshooting
Problem Possible Reason
C1
C2
C6
Faulty sensor
C6H
C6L
Temperature is too high
because inner pot is not
placed in the cooker base
C5
Temperature is too high
because there is no water in
inner pot
Error code
appears on
Heat element has failed
display and
cooker beeps
continuously
C7 or Not enough liquid
NoPr
Quick release button is in the
Vent position
Lid is not in the correct
Lid position for the selected
program
High temperature detected
OvHt /
at bottom of inner pot;
Burn /
cooker automatically reduces
Food
temperature to avoid
burn
overheating
Pressure has accumulated
PrSE during a non-pressure
cooking program
The sound of power switching and
expanding pressure board when
Occasional
changing temperatures
clicking or light
cracking sound
Bottom of the inner pot is wet
Any other servicing must be performed by an authorized representative.
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Solution
Contact Customer Care:
1-800-828-7280
support@instantpot.com
instantpot.com/#Chat
Press Cancel and wait for heating element
to cool; ensure there are no foreign
objects in cooker base; insert or reposition
inner pot in cooker base and re-enter
commands.
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Contact Customer Care
Add thin, water-based liquid to the inner
pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Flick quick release button to ensure it is in
the Seal position.
Open and close the lid.
Do not use a lid when using Sauté.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
Press quick release button down until it
clicks into Vent position.
This is normal; no action needed.
Wipe exterior surfaces of inner pot. Ensure
heating element is dry before inserting
inner pot into cooker base.

Warranty

Limited Warranty
This Limited Warranty is effective for one year from the date of original consumer purchase. Proof of original purchase
date and, if requested by an authorized representative of Instant Brands Inc. ("Instant Brands"), return of your appliance,
is required to obtain service under this Limited Warranty. Provided that this appliance is operated and maintained in
accordance with written instructions attached to or furnished with the appliance, Instant Brands will, in its sole and
exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the appliance. In the event that
your appliance is replaced, the Limited Warranty on the replacement appliance will expire 12 months from the date of
original consumer purchase.
This Limited Warranty extends only to the original purchaser and use of the appliance in
the United States of America and Canada. This warranty does not cover units that are used
outside of the United States of America and Canada.
Any modification or attempted modification to your appliance may interfere with the safe operation of the appliance and
will void this Limited Warranty. This Limited Warranty does not apply in respect of any appliance or any part thereof that
has been altered or modified unless such alterations or modifications were expressly authorized by an Instant Brands
representative.
Limitation and Exclusions
The liability of Instant Brands, if any, for any allegedly defective appliance or part shall in no circumstances exceed the
purchase price of a comparable replacement appliance.
This Limited Warranty does not cover:
1. Damage resulting from accident, alteration, misuse, abuse, neglect, unreasonable use, use contrary to the operating
instructions, normal wear and tear, commercial use, improper assembly, disassembly, failure to provide reasonable
and necessary maintenance, fire, flood, acts of God or repair by anyone unless directed by an Instant Brands
Representative;
2. Repairs where your appliance is used for other than normal, personal use or when it is used in a manner that is
contrary to published user or operator instructions; or
3. Use of unauthorized parts and accessories, or repairs to parts and systems resulting from unauthorized repairs or
modifications made to this appliance.
The cost of repair or replacement under these excluded circumstances shall be paid by you.
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