Troubleshooting - Instant Pot VIVA Series User Manual

Troubleshooting

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Problem Possible Reason
Sealing ring not properly installed
Float valve in the popped-up position
Difficulty
closing lid
Contents in cooker are still hot
Pressure inside the cooker
Difficulty
Float valve stuck at the popped-up
opening lid
position due to food debris or residue
WARNING Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot is
Cooling of inner pot may create
stuck to lid
suction, causing inner pot to adhere to
when cooker is
the lid
opened
No sealing ring in lid
Sealing ring damaged or not properly
installed
Food debris attached to sealing ring
Steam leaks
Lid not closed properly
from side of lid
Sealing ring rack is warped or off-
centre
Inner pot rim may be misshapen
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Solution
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Gently press the float valve downward with
a long utensil.
Press quick release button down until it
clicks into Vent position, then lower lid
onto cooker base slowly, allowing heat to
dissipate.
Release pressure according to recipe;
only open lid after float valve has dropped
down.
Ensure steam is completely released by
quick releasing pressure, then press float
valve gently with a long utensil.
Open lid cautiously and thoroughly clean
float valve, surrounding area, and lid before
next use.
To release the vacuum, press quick release
button down until it clicks into Vent
position.
Install sealing ring.
Replace sealing ring.
Remove sealing ring and clean thoroughly.
Open, then close lid.
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Customer Care.
Check for deformation and contact
Customer Care.
Troubleshooting
Problem Possible Reason
Food debris on float valve or float valve
silicone cap
Too little liquid in the inner pot
Float valve Float valve silicone cap damaged or
does not rise missing
Float valve obstructed by lid-locking
mechanism
No heat in the inner pot
Inner pot base may be damaged
Minor steam
Quick release button not in Seal
leaking/hissing
position
from steam
release valve
during cook Cooker is regulating excess pressure
cycle
Steam gushes
from steam
Not enough liquid in the inner pot
release valve
when quick
release button
Pressure sensor control failure
is in Seal
Steam release valve not seated
position
properly
Display remains
Bad power connection or no power
blank after
connecting the
power cord
Cooker's electrical fuse has blown
Solution
Remove float valve from lid and clean
thoroughly; perform "Initial Test Run" to
check for function and record findings.
Contact Customer Care.
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Install or replace float valve.
Tap float valve with a long utensil. If the
float valve does not drop, turn the cooker
off. Contact Customer Care.
Perform Initial Test Run to check for
function and record findings. Contact
Customer Care
Perform Initial Test Run to check for
function and record findings. Contact
Customer Care.
Flick quick release button to ensure it is in
the Seal position.
This is normal; no action required.
Add thin, water-based liquid to the inner
pot according to its size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Contact Customer Care.
Flick quick release button to ensure it is in
the Seal position.
Inspect power cord for damage. If damage
is noticed, contact Customer Care.
Check outlet to ensure it is powered.
Contact Customer Care.
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