Kenmore 110.28132410 Use & Care Manual page 16

First try the solutions suggested here for assistance and to possibly avoid a service call�
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are still
wet (cont.)
Dry spots on load after
cycle
Incorrect or wrong wash
or rinse temperatures
Load not rinsed
Sand, pet hair, lint, etc�
on load after washing
Load is tangling
16
TROUBLESHOOTING
Possible Causes
Washer may be tightly packed
or unbalanced�
Load off balance.
Check plumbing for correct
drain hose installation� Drain hose
extends into standpipe farther than
4.5" (114 mm).
Not using HE detergent or using too
much HE detergent�
High spin speeds extract more
moisture than traditional top-load
washers�
Check for proper water supply�
Energy-saving controlled wash
temperatures�
Check for proper water supply�
Not using HE detergent or using too
much HE detergent�
Washer may be tightly packed�
Fabric softener option not selected�
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing�
Washer not loaded as recommended�
Wash action and/or spin speed too
fast for load�
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal� Evenly arrange the wet load
for balanced spinning. Select DRAIN & SPIN to remove excess
water� See "Using Your Washer" for loading recommendations�
See "Vibration or Off-Balance" in "Troubleshooting" section for
more information�
Check drain hose for proper installation� Use drain hose form
and securely attach to drainpipe or tub� Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning� Use only HE detergent� Always
measure and follow detergent directions for your load� To remove
extra suds, select RINSE & SPIN. Do not add detergent.
The high spin speeds combined with airflow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed�
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged�
Remove any kinks in hoses�
ENERGY STAR qualified washers use cooler wash and rinse
®
water temperatures than traditional top-load washers�
This includes cooler hot and warm washes�
Make sure hot and cold inlet hoses are not reversed�
Both hoses must be attached and have water flowing to the
inlet valve�
Both hot and cold water faucets must be on�
Inlet valve screens on washer may be clogged�
Remove any kinks in the inlet hose�
The suds from regular detergent can cause the washer to operate
incorrectly�
Use only HE detergent� Be sure to measure correctly�
Always measure detergent and follow detergent directions based
on load size and soil level�
The washer is less efficient at rinsing when load is tightly packed.
Load items in loose heaps evenly around the washplate�
Use cycle designed for the fabrics being washed�
Add only 1 or 2 additional items after washer has started�
When using fabric softener, be sure the Fabric Softener option
is selected�
Add Two Rinses to the selected cycle�
Load items in loose heaps evenly around the washplate�
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed�
Select a cycle with a slower wash action and slower spin speed�
Note that items will be wetter than when using a higher spin speed�
Solution