KEF LSX User Manual page 64

3. I cannot see my Wi-Fi network in the KEF Control app during set-up (Step 4),
what should I do?
The app checks with the speaker which Wi-Fi networks are visible. If the speaker
can't see your network, move the Master speaker closer to the router. If the problem
persists, connect a LAN cable directly from the Master Speaker to the router.
If the app still can't see your Wi-Fi network during setup, please send a log from inside
the KEF Control app (Settings > Send Logs & Feedback) or contact support@kef.com.
4. I am unable to see my LSX inside the network, what should I do?
Make sure the speaker is powered on and already onboarded to your network. The
LED of the Master Speaker should have a solid colour.
1. Make sure you are connected to the network where the speaker is onboarded
2. Select your speaker and press "Connect"
3. In the KEF Control app: Navigate to "Add new speaker" > "Connect to existing" >
"Search again"
4. If the speaker does not show up in your network:
• Pull the power plug from both the Master and Slave Speakers
• Wait approximately 60 seconds
• Plug both speakers back into the power
• Run the KEF Control app
• Select your speaker from the speaker drop down menu
If the problem persists, please send a log with a description of the problem from inside
KEF Control app: Settings > Send Logs & Feedback to dev@kef.com.
5. There is a bug or an issue with the KEF Control app, how do I report this issue?
KEF strives to deliver the best user experience and it is our wish to deliver you a bug
free app. Unfortunately, due to many factors (e.g. device, firmware, network setup, etc)
this may not always be the case. In these cases, we rely on our KEF users to help us
out.
Please use the "Send logs & feedback" option inside the corresponding app. If you find
an issue inside the KEF Stream app use KEF Stream app to send a log, and if you find an
issue with KEF Control app use KEF Control to send a log.
It is important to add a description about the issue you encountered, the steps to
reproduce it, a video, screenshots, etc. The more information we have the easier it will
be for our developers to identify the root cause of the issue and develop a fix.
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