Warranty, Tech Support & Repair Procedures - Digital Doc IRIS Installer Manual

Warranty, Tech Support
& Repair Procedures
Digital Doc LLC agrees to guarantee parts and labor for each IRIS camera purchased by the
doctor for the term of two years from the date of purchase, when used in accordance with
manufacturer's instructions. In the event a product is returned by the dealer, or the end user, and
the warranty has expired, Digital Doc LLC reserves the right to collect a reasonable fee from the
end user for services mutually agreed upon.
Digital Doc LLC does agree to replace any defective camera, free of charge, during the first
nintey (90) days from the date of purchase. After the first ninety (90) days, Digital Doc LLC, will
repair under warranty the defective item and pay the shipping to return the repaired item to the
customer. The customer will be responsible for shipping charges to Digital Doc. If the customer
elects to ship the product three-day economy, Digital Doc LLC, will return-ship in the same
manner. Further, if the customer elects to ship the product overnight, Digital Doc LLC will
reciprocate in the same manner.
Digital Doc LLC will require the end user to phone the Technical Service Department at
800.518.1102. Please have your camera serial number ready prior to contacting Technical
Support. Once the cause of the failure has been determined, Digital Doc LLC will issue a "Return
Merchandise Authorization" (RMA) number to be written clearly on the outside of the package in
which the item is shipped. Items shipped to Digital Doc LLC without the RMA written on the
outside of the package will be returned to the customer at their cost. No items will be received for
warranty or non-warranty work without the RMA number printed clearly on the package. All non-
warranty repairs will need a credit card, or some form of payment prior to the repair work being
authorized.
If your repair is deemed under warranty, Digital Doc LLC agrees to repair or replace the item, at
Digital Doc's discretion. The item will then be shipped to the person, or persons whose name
appears on the shipping label. All non-warranty repairs will be billed at $135.00 (USD) per hour
plus parts. All refusals to authorize non-warranty work will be subject to a one-hour minimum
charge. Loaner units are not available.
Digital Doc provides Free
Technical Support
at 1.800.518.1102
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