The Rheem Warranty - General - Rheem Crossflow RD200 Owner's Manual And Installation Instructions

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RHEEM CROSSFLOW WARRANTY – AUSTRALIA ONLY

CROSSFLOW MODELS RD200, RD400, RD600 & RD800

1.1

This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New South

Wales.

1.2

Rheem offer a trained and qualified national service network who will repair or replace components at the address of the

water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can provide preventative

maintenance and advice on the operation of your water heater. The Rheem Service contact number is available 7 days a

week on 131 031 with Service personnel available to take your call from 8am to 8pm daily (hours subject to change).

1.3

For details about this warranty, you can contact us on 131 031 or by email at

service bookings).

1.4

The terms of this warranty and what is covered by it are set out in section 2 and 3 and apply to water heaters manufactured

after 1st March 2016.

1.5

If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will apply to

water heaters manufactured after the date specified in the subsequent version.

TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT

The decision of whether to repair or replace a faulty component is at Rheem's sole discretion.

2.1

2.2

Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will

remain effective. The replacement does not carry a new Rheem warranty.

2.3

Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or further than

25 km from either a regional Rheem branch office or an Accredited Rheem Service Agent's office, the cost of transport,

insurance and travelling between the nearest branch office or Rheem Accredited Service Agent's office and the installed

site shall be the owner's responsibility.

2.4

Where the water heater is installed in a position that does not allow safe or ready access, the cost of that access, including

the cost of additional materials handling and/or safety equipment, shall be the owner's responsibility. In other words, the

cost of dismantling or removing cupboards, doors or walls and the cost of any special equipment to bring the water heater

to floor or ground level or to a serviceable position is not covered by this warranty.

2.5

This warranty only applies to the original and genuine Rheem water heater in its original installed location and any genuine

Rheem replacement parts.

If the water heater is not sized to supply the hot water demand in accordance with the guidelines in Rheem's water heater

2.6

literature, any resultant fault will not be covered by the Rheem warranty.

2.7

The Rheem warranty does not cover faults that are a result of:

Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods, storms, fires,

lightning strikes and the like; and (ii) third party acts or omissions).

Misuse or abnormal use of the water heater.

Installation not in accordance with the Owner's Guide and Installation Instructions or with relevant statutory and local

requirements in the State or Territory in which the water heater is installed.

Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the Owner's

Guide and Installation Instructions.

Repairs, attempts to repair or modifications to the water heater by a person other than Rheem Service or a Rheem

Accredited Service Agent.

Faulty plumbing or faulty gas or power supply.

Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.

Transport damage.

Fair wear and tear from adverse conditions (for example, corrosion).

Cosmetic defects.

Ice formation in the waterways of a water heater: where the electricity supply has been switched off or has failed and the

water heater has not been drained in accordance with the instructions; or due to an ambient temperature below -20°C

(including wind chill factor).

2.8

If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible for our

standard call out charge. If you wish to have the relevant component repaired or replaced by Rheem, that service will be

at your cost.

2.9

Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture,

carpet, walls, foundations or any other consequential loss either directly or indirectly due to leakage from the water heater,

or due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature,

workmanship or other modes of failure.