Dell EMC VxRail P470 Owner's Manual
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Dell EMC VxRail P470 Owner's Manual

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Dell EMC VxRail™ P470/P470F/V470/V470F
Appliance
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001

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Summary of Contents for Dell EMC VxRail P470

  • Page 1 Dell EMC VxRail™ P470/P470F/V470/V470F Appliance Owner's Manual Regulatory Model: E31S Series Regulatory Type: E31S001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Direct LED indicator codes..........................18 Locating serial number of your appliance........................19 Looking up your appliance serial number in VxRail Manager................20 Locating your physical Dell EMC VxRail™ Service Tag number................20 2 Documentation matrix..........................21 3 Technical specifications..........................22 Chassis dimensions................................22 Chassis weight.................................
  • Page 4 4 Initial setup and configuration........................29 5 Pre-operating system management applications..................30 Options to manage the pre-operating system applications..................30 System Setup...................................30 Viewing System Setup............................... 31 System Setup details..............................31 System BIOS................................31 iDRAC configuration..............................47 Log in to iDRAC................................47 iDRAC Settings utility..............................47 Device Settings................................
  • Page 5 Removing a hard drive or a solid state drive from a hard drive carrier............... 67 Installing a hot swappable hard drive into a hot swappable hard drive carrier..........68 SATADOM..................................69 Important information about SATADOM........................69 Removing the SATADOM............................69 Installing the SATADOM............................70 Cooling fans..................................
  • Page 6 Replacing the battery.............................. 108 Hard drive backplane..............................109 Removing the hard drive backplane ........................110 Installing the hard drive backplane .........................112 Control panel assembly..............................113 Removing the control panel ............................113 Installing the control panel ............................115 System board...................................117 Removing the system board............................ 117 Installing the system board............................
  • Page 7 Troubleshooting a storage controller........................... 137 Troubleshooting expansion cards..........................138 Troubleshooting processors............................139 10 Getting help..............................140 Contacting Dell EMC..............................140 Registering for online support............................140 Accessing support resources............................140 Contents...

  • Page 8: Overview

    Overview The Dell EMC VxRail™ P470/P470F/V470/V470F is a hyper-converged appliance that supports: • Two Intel Xeon E5-2600 v4 processors • Up to 24 DIMMs • Two AC or DC redundant power supply units • 16 drive hard drives or solid state drives (SSDs) NOTE: The appliance supports only internal, hot swappable hard drives.
  • Page 9 Figure 1. Supported configurations Cooling fan in the cooling fan assembly (6) Processor (2) DIMMs (24) PCIe card holder Internal USB port Power supply unit (2) Expansion card riser 3 Network daughter card Expansion card riser 2 Expansion card riser 1 Hard drive backplane Overview...

  • Page 10: Front Panel

    Front panel The front panel provides access to the features available on the front of the appliance, such as the power button, NMI button, appliance identification tag, appliance identification button, and USB ports. The diagnostic LEDs are prominently located on the front panel. The hot swappable hard drives are accessible from the front panel.

  • Page 11: Lcd Panel

    Item Indicator, button, or connector Icon Description status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the appliance ID on and off. If the appliance stops responding during POST, press and hold the appliance ID button for more than five seconds to enter BIOS progress mode.

  • Page 12: Viewing Home Screen

    Figure 3. LCD panel features Table 2. LCD panel features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: •...

  • Page 13: View Menu

    Option Description Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL. This enables you to match an LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >...

  • Page 14: Back Panel

    Back panel The back panel provides access to the features available on the back of the appliance, such as the appliance identification button, power supply sockets, cable management arm connectors, NIC ports, and USB ports. A majority of the expansion card ports can be accessed from the back panel.

  • Page 15: Hard Drive Indicator Codes

    Item Indicator, button, or connector Icon Description Video connector Enables you to connect a VGA display to the appliance. USB port (2) Enables you to connect USB devices to the appliance. The ports are USB 3.0-compliant. Enables you to connect up to four full-height PCI Express Full-height PCIe expansion card expansion cards.

  • Page 16: Nic Indicator Codes

    NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 6.
  • Page 17 Figure 7. AC PSU status indicator AC PSU status indicator/handle Table 5. AC PSU status indicators Convention Power indicator Condition pattern Green A valid power source is connected to the PSU and the PSU is operational. Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. Flashing green and When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns turns off...

  • Page 18: Idrac Direct Led Indicator Codes

    Figure 8. DC PSU status indicator DC PSU status indicator Table 6. DC PSU status indicators Convention Power indicator pattern Condition Green A valid power source is connected to the PSU and that the PSU is operational. Flashing green When hot-adding a PSU, the PSU indicator flashes green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health status, and supported voltage.

  • Page 19: Locating Serial Number Of Your Appliance

    Locating serial number of your appliance To get support for your appliance, use the VxRail Appliance serial number, also called the "PSNT" (Product Serial Number Tag). The PSNT is a 14-digit number used to identify your appliance to Dell EMC support. NOTE: Only use the VxRail Appliance serial number to contact Customer Support.

  • Page 20: Looking Up Your Appliance Serial Number In Vxrail Manager

    Your hardware is also identified by a unique Service Tag number. The Service Tag is found on the front of the appliance by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the appliance. This information is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 21: Documentation Matrix

    Documentation matrix The documentation matrix provides information on documents that you can refer to for setting up and managing your appliance. Table 9. Documentation matrix Document Provides information about... Location Software Documents Online help in the VxRail All admin tasks, licensing, and product architecture VxRail Manager Online Help Manager UI information.

  • Page 22: Technical Specifications

    16 x 2.5-inch hard drive 482.4 mm 434.0 mm 42.8 mm 35.0 mm 20.4 mm 731.0 mm 752.1 mm Chassis weight The Dell EMC VxRail™ P470/P470F/V470/V470F appliance supports 16 x 2.5-inch hard drive with maximum weight of 31.4 kg (69.23 lb) Technical specifications...

  • Page 23: Processor Specifications

    Processor specifications The Dell EMC VxRail™ P470/P470F/V470/V470F appliance supports two Intel Xeon E5-2600 v4 product family processors. PSU specifications The Dell EMC VxRail™ P470/P470F/V470/V470F appliance supports two AC or DC redundant power supply units (PSUs). Table 11. PSU specifications Class...

  • Page 24: Drive Specifications

    9-pin connector, Data Terminal Equipment (DTE), 16550-compliant. VGA ports The Video Graphic Array (VGA) port enables you to connect the appliance to a VGA display. The Dell EMC VxRail™ P470/P470F/V470/ V470F appliance supports two 15-pin VGA ports on the front and back panels.

  • Page 25: Internal Dual Sd Module

    The IDSDM on the VxRail appliance is pre-configured for appliance bare metal recovery. Do not change any of the settings. Video specifications The Dell EMC VxRail™ P470/P470F/V470/V470F appliance supports Matrox G200eR2 graphics card with 16 MB capacity. Table 14. Resolution information for video modes Resolution...

  • Page 26: Particulate And Gaseous Contamination Specifications

    Table 17. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 G at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 G at 10 Hz to 500 Hz for 15 min (all six sides tested). Table 18. Maximum shock specifications Maximum shock Specifications Operating...

  • Page 27: Standard Operating Temperature

    Particulate contamination Specifications NOTE: Air entering the data center must have MERV11 or MERV13 filtration. Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles. NOTE: This condition applies to data center and non-data center environments. Corrosive dust •...

  • Page 28: Expanded Operating Temperature Restrictions

    Expanded operating temperature Specifications For temperatures between 40°C and 45°C, de-rate maximum allowable temperature by 1°C per 125 m above 950 m (1°F per 228 ft). NOTE: When operating in the expanded temperature range: • The performance of the appliance may be impacted. •...

  • Page 29: Initial Setup And Configuration

    Initial setup and configuration This appliance requires installation and deployment services. Contact your Dell EMC account team or your reseller for installation services. NOTE: Do not install the appliance into rack or turn on the appliance. Initial setup and configuration...

  • Page 30: Pre-Operating System Management Applications

    This appliance requires installation and deployment services. Do not rack this appliance or turn on the power. Contact your Dell EMC Account Team or your reseller for setting up your appliance. • Dell EMC has optimized your appliance and recommends that you do not change any of these settings. Topics: •...

  • Page 31: Viewing System Setup

    Viewing System Setup To view the System Setup screen, perform the following steps: Turn on, or restart your appliance. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the appliance to finish booting, and then restart your appliance and try again.
  • Page 32 System BIOS Settings details The System BIOS Settings screen details are explained as follows: Option Description System Information Specifies information about the appliance such as the appliance model name, BIOS version, and Service Tag. Memory Settings Specifies information and options related to the installed memory. Processor Settings Specifies information and options related to the processor such as speed and cache size.
  • Page 33 About this task NOTE: Dell EMC does not recommend changing boot order. You may have to change the boot order if you want to boot from a USB key or an optical drive.The following instructions may vary if you have selected BIOS for Boot Mode.
  • Page 34 Click Exit, and then click Yes to save the settings on exit. Network Settings You can use the Network Settings screen to modify PXE device settings. The network settings option is available only in the UEFI mode. NOTE: The BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of the network controllers handles the network settings.
  • Page 35 UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows: Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator (iqn format). ISCSI Device n (n = Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device 1 to 4) automatically.
  • Page 36 Option Description Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option, virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set to Off by default. Power Button Enables or disables the power button on the front of the appliance.
  • Page 37 Option Description Forbidden Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx). Signature Database Creating a appliance and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the appliance password and setup password features.
  • Page 38 Deleting or changing appliance and setup password Prerequisites NOTE: You cannot delete or change an existing appliance or setup password if the Password Status is set to Locked. Steps To enter System Setup, press F2 immediately after turning on or restarting your appliance. On the System Setup Main Menu screen, click System BIOS >...
  • Page 39 Option Description System Model Specifies the appliance model name. Name System BIOS Specifies the BIOS version installed on the appliance. Version System Specifies the current version of the Management Engine firmware. Management Engine Version System Service Tag Specifies the appliance Service Tag. System Specifies the name of the appliance manufacturer.
  • Page 40 Option Description System Memory Specifies the memory voltage. Voltage Video Memory Specifies the amount of video memory. System Memory Specifies whether the memory tests are run during appliance boot. Options are Enabled and Disabled. This option Testing is set to Disabled by default. Memory Operating Specifies the memory operating mode.
  • Page 41 Option Description QPI Speed Enables you to control QuickPath Interconnect data rate settings. Alternate RTID Modifies Requestor Transaction IDs, which are QPI resources. This option is set to Disabled by default. (Requestor NOTE: Enabling this option may negatively impact the overall appliance performance. Transaction ID) Setting Virtualization...
  • Page 42 Option Description Option Description Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor. Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, and the USB ports.
  • Page 43 Option Description Embedded Video Enables or disables the Embedded Video Controller option. This option is set to Enabled by default. Controller Current State of Displays the current state of the embedded video controller. The Current State of Embedded Video Controller Embedded Video option is a read-only field.
  • Page 44 Option Description NOTE: Every time the appliance boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1.
  • Page 45 Option Description NOTE: • All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. • VxRail appliances require that the System Profile be set to Performance. CPU Power Sets the CPU power management. This option is set to System DBPM (DAPC) by default. Management Memory Frequency Sets the speed of the memory.
  • Page 46 Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the appliance date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Turn on, or restart your appliance. Press F2 immediately after you see the following message: F2 = System Setup NOTE:...

  • Page 47: Idrac Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make appliance administrators more productive and improve the overall availability of Dell EMC appliances. iDRAC alerts administrators to appliance issues, helps them perform remote appliance management, and reduces the need for physical access to the appliance.

  • Page 48: Device Settings

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded appliance management capabilities including appliance deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC appliance embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 49: Boot Manager Main Menu

    To access the PXE boot option, boot the appliance and then press F12. The appliance scans and displays the active networked appliances. NOTE: Dell EMC has optimized your appliance and recommends that you do not change any of these settings. Pre-operating system management applications...

  • Page 50: Installing And Removing Components

    CAUTION: Do not operate the appliance without the cover for a duration exceeding five minutes. NOTE: Dell EMC recommends that you always use a static mat and static strap while working on components inside the appliance. NOTE: To ensure proper operation and cooling, all bays in the appliance and appliance fans must be populated always with either a component or with a blank.

  • Page 51: Front Bezel (Optional)

    The key is needed only if your appliance includes a bezel. • Phillips #2 screwdriver • Wrist grounding strap Front bezel (optional) The front bezel is attached to the front side of the appliance and prevents accidents while removing the hard drive or when pressing the reset or power button.

  • Page 52: Installing The Front Bezel

    Installing the front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. Hook the right end of the bezel onto the chassis. Fit the free end of the bezel onto the appliance.

  • Page 53: Installing The Appliance Cover

    Turn off the appliance, including any attached peripherals. Disconnect the appliance from the electrical outlet and disconnect the peripherals. If installed, remove the optional bezel. For more information, see the Removing the optional front bezel section. Steps Rotate the latch release lock counter clockwise to the unlocked position. Lift the latch toward the back of the appliance.

  • Page 54: Inside The Appliance

    Steps Align the slots on the appliance cover with the tabs on the chassis. Push the appliance cover latch down to move the appliance cover into the closed position. The appliance cover slides forward and the slots on the appliance cover engage with the tabs on the chassis. The appliance cover latch locks into place when the appliance cover is completely engaged with the tabs on the chassis.

  • Page 55: Cooling Shroud

    Figure 16. Inside the appliance cooling fan in the cooling fan assembly (6) processor (2) DIMMs (24) PCIe card holder internal USB port power supply unit (2) expansion card riser 3 network daughter card expansion card riser 2 expansion card riser 1 hard drive backplane Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire appliance.

  • Page 56: Installing The Cooling Shroud

    Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. Steps Holding the touch points, lift the cooling shroud away from the appliance. Figure 17. Removing the cooling shroud cooling shroud touch point (2) Next steps...

  • Page 57: System Memory

    Figure 18. Installing the cooling shroud cooling shroud touch point (2) Next steps Follow the procedure listed in the After working inside your appliance section. System Memory The appliance supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor.
  • Page 58 Figure 19. Memory socket locations Memory channels are organized as follows: Table 24. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Processor 1 Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 Processor 2 Slots B1, B5, and B9 Slots B2, B6, and B10...

  • Page 59: General Memory Module Installation Guidelines

    Mode-specific guidelines CAUTION: Dell EMC has optimized your appliance and recommends that you do not change any of these settings. Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. Advanced Error Correction Code (lockstep) Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs.

  • Page 60: Sample Memory Configurations

    • DIMMs installed in memory sockets with white release levers must be identical and the same rule applies for sockets with black release levers. This ensures that identical DIMMs are installed in matched pair —for example, A1 with A2, A3 with A4, A5 with A6, and so on. Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width.

  • Page 61: Removing Memory Modules

    Table 27. Memory configurations—two processors Appliance DIMM size (in GB) Number of DIMMs DIMM rank, organization, DIMM slot population capacity (in and frequency 2R, x8, 2400 MT/s A1, A2, A3, A4, B1, B2, B3, 2R, x8, 2133 MT/s 2R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4,B5, B6, 2R, x8, 2133 MT/s...

  • Page 62: Installing Memory Modules

    WARNING: The memory modules are hot to touch for some time after the appliance has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.
  • Page 63 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 64: Hard Drives

    If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. Run the appliance memory test in system diagnostics. Hard drives All hard drives connect to the system board through the hard drive backplane.

  • Page 65: Installing A 2.5-Inch Hard Drive Blank

    Figure 22. Removing a 2.5-inch hard drive blank hard drive blank release button Installing a 2.5-inch hard drive blank Prerequisites Follow the safety guidelines listed in the Safety instructions section. If installed, remove the front bezel. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 23.

  • Page 66: Installing A Hot Swappable Hard Drive

    If applicable, remove the bezel. Using the management software, prepare the hard drive for removal. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. Steps Press the release button to open the hard drive or SSD carrier release handle. Slide the hard drive or SSD carrier out of the hard drive slot.

  • Page 67: Removing A Hard Drive Or A Solid State Drive From A Hard Drive Carrier

    Press the release button on the front of the hard drive carrier and open the hard drive carrier handle. Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane. Close the hard drive carrier handle to lock the hard drive in place. Next steps Install the optional front bezel.

  • Page 68: Installing A Hot Swappable Hard Drive Into A Hot Swappable Hard Drive Carrier

    Figure 26. Removing a hard drive from a hard drive carrier screw (4) hard drive hard drive carrier Next steps If applicable, install a hard drive into the hard drive carrier. Installing a hot swappable hard drive into a hot swappable hard drive carrier Prerequisites NOTE:...

  • Page 69: Satadom

    The SATA Disk‐On‐Motherboard (SATADOM) shipped with Dell EMC VxRail appliances is intended as an appliance boot device. NOTE: Write intensive activities and processes leveraged by Dell EMC VxRail appliances, are intended to take place on the SSDs and HDDs and not the boot device.

  • Page 70: Installing The Satadom

    NOTE: Dell EMC recommends that you do not modify the SATADOM Read/Write default setting. Figure 28. Removing the SATADOM SATADOM SATA connector SATA5 power cable system board power connector Installing the SATADOM Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 71: Removing A Cooling Fan

    Removing a cooling fan Prerequisites WARNING: Opening or removing the appliance cover when the appliance is ON may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: The cooling fans are hot swappable. To maintain proper cooling while the appliance is on, replace only one fan at a time.

  • Page 72: Expansion Cards And Expansion Card Riser

    Figure 30. Installing a cooling fan cooling fan assembly cooling fan connector (6) fan release tab (6) cooling fan (6) cooling fan connector on the system board (6) Next steps Follow the procedure listed in the After working inside your appliance section. Expansion cards and expansion card riser An expansion card in the appliance is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the appliance through the expansion bus.

  • Page 73: Removing An Expansion Card From Expansion Card Riser 2 Or 3

    Riser PCIe Slot Processor Connection Height Length Link Width Slot Width Processor 1 Full Height Full Length NOTE: To use PCIe slots 1 through 4 on the risers 1 and 2, both the processors must be installed. NOTE: The expansion card slots are not hot-swappable. The following table provides a guideline for installing expansion cards to ensure proper cooling and mechanical fit.

  • Page 74: Installing An Expansion Card Into The Expansion Card Riser 2 Or 3

    Figure 31. Removing an expansion card from expansion card riser 2 or 3 expansion card expansion card latch expansion card riser power connector expansion card connector Next steps Install an expansion card into the expansion card riser. Follow the procedure listed in the After working inside your appliance section. Installing an expansion card into the expansion card riser 2 or 3 Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 75: Removing An Expansion Card From The Expansion Card Riser 1

    Close the expansion card latch. Figure 32. Installing an expansion card into the expansion card riser 2 or 3 expansion card expansion card latch expansion card riser power connector (for GPU cards) expansion card connector Next steps Follow the procedure listed in the After working inside your appliance section. Install any device drivers required for the card as described in the documentation for the card.

  • Page 76: Installing An Expansion Card Into The Expansion Card Riser 1

    Remove the expansion card from the expansion card riser 1. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening, and then close the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the appliance.

  • Page 77: Removing The Riser 1 Blank

    For instructions, see the documentation accompanying the card. Press tab A and rotate the latch clockwise. Press tab B and rotate the latch down. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion card connector. Insert the card-edge connector firmly into the expansion card connector until the card is fully seated.

  • Page 78: Installing The Riser 1 Blank

    Figure 35. Removing the riser 1 blank slot on the chassis tab (2) riser 1 blank Next steps Install the expansion card risers. Follow the procedure listed in the After working inside your appliance section. Installing the riser 1 blank Prerequisites Steps To install the riser 1 blank, align the blank with the slot on the chassis and insert it into the chassis until it clicks into place.

  • Page 79: Removing Expansion Card Risers

    Figure 36. Installing the riser 1 blank slot on the chassis tab (2) riser 1 blank Next steps Install the expansion card risers. Follow the procedure listed in the After working inside your appliance section. Removing expansion card risers Prerequisites Follow the safety guidelines listed in the Safety instructions section.
  • Page 80 Figure 37. Removing the expansion card riser 1 expansion card riser 1 cage expansion card riser 1 riser guide-back (right) riser guide-back (left) expansion card riser 1 connector riser guide-front Figure 38. Identifying connectors on the expansion card riser 1 expansion card slot 1 expansion card slot 2 expansion card slot 3...
  • Page 81 Figure 39. Removing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front Figure 40. Identifying connectors on the expansion card riser 2 expansion card slot 4 expansion card slot 5 Installing and removing components...
  • Page 82 power connector (for GPU cards) Figure 41. Removing the expansion card riser 3 riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Figure 42. Identifying connectors on the expansion card riser 3 (default) expansion card slot 6 expansion card slot 7 power connector (for GPU cards)

  • Page 83: Installing Expansion Card Risers

    Figure 43. Identifying connectors on the expansion card riser 3 (alternate) expansion card slot 6 power connector (for GPU cards) Next steps If removed, install an expansion card on the riser. If applicable, replace the expansion card riser. Follow the procedure listed in the After working inside your appliance section. Installing expansion card risers Prerequisites Follow the safety guidelines listed in the Safety instructions section.
  • Page 84 Figure 44. Installing the expansion card riser 1 expansion card riser 1 cage expansion card riser 1 riser guide-back (right) riser guide-back (left) expansion card riser 1 connector riser guide-front Installing and removing components...
  • Page 85 Figure 45. Installing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front Installing and removing components...

  • Page 86: Gpu Card Installation Guidelines

    Figure 46. Installing the expansion card riser 3 riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Next steps Install the expansion card(s) into the expansion card risers 2 or 3. Follow the procedure listed in the After working inside your appliance section.

  • Page 87: Removing The Gpu Card

    • Ensure that your appliance uses the redundant 1100 W power supplies. Removing the GPU card Prerequisites Follow the safety guidelines listed in Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. Steps Lift the expansion card latch. Close the expansion card locking tabs on the cooling shroud and the risers.

  • Page 88: Installing A Gpu Card

    Installing a GPU card Prerequisites Follow the safety guidelines listed in Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. Remove the cooling shroud. Remove the heat sinks. Steps Unpack the GPU cards and the GPU enablement kit. Install the heat sinks from the kit and reinstall the cooling shroud.

  • Page 89: Internal Dual Sd Module

    Figure 48. Installing the GPU card expansion card locking tab (3) GPU card PCIe card holder latch expansion card latch expansion card riser 3 Next steps Follow the procedure listed in the After working inside your appliance section. Internal dual SD Module The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution.

  • Page 90: Installing An Internal Sd Card

    Steps Locate the SD card slot on the internal dual SD module or the backplane expander board and press inward on the card to release it from the slot and remove the card. Next steps Follow the procedure listed in the After working inside your appliance section. Installing an internal SD card Prerequisites Follow the safety guidelines listed in the Safety instructions section.
  • Page 91 Figure 49. Removing the internal dual SD module (IDSDM) IDSDM pull tab IDSDM connector The following table describes the IDSDM indicator codes: Table 30. IDSDM indicator codes Convention IDSDM indicator code Description Green Indicates that the card is online. Flashing green Indicates rebuild or activity.

  • Page 92: Installing The Internal Dual Sd Module

    Installing the internal dual SD module Prerequisites Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. NOTE: Temporarily label each SD card with its corresponding slot before removal. Steps Locate the internal dual SD module (IDSDM) connector on the system board.

  • Page 93: Integrated Storage Controller Card

    Next steps Install the SD cards. NOTE: Re-install the SD cards into the same slots based on the labels you had marked on the cards during removal. Follow the procedure listed in the After working inside your appliance section. Integrated storage controller card Your appliance includes a dedicated expansion card slot on the system board for an integrated storage controller card.

  • Page 94: Installing The Integrated Storage Controller Card

    Figure 51. Removing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage controller card connector on the integrated storage controller card holder system board Next steps Install the cooling shroud. Installing the integrated storage controller card. Follow the procedure listed in the After working inside your appliance section.

  • Page 95: Network Daughter Card

    Align the screws on the integrated storage controller card cable with the screw holes on the connector. Tighten the screws to secure the integrated storage controller card cable with the integrated storage controller card connector on the system board. Figure 52. Installing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage controller card connector on the...

  • Page 96: Installing The Network Daughter Card

    Steps Remove the expansion card riser 3. Using a Phillips #2 screwdriver, loosen the two captive screws that secure the Network Daughter Card (NDC) to the system board. Hold the NDC by the edges on either side of the touch points and lift to remove it from the connector on the system board. Slide the NDC away from the back of the appliance until the Ethernet connectors are clear of the slot in the back panel.

  • Page 97: Processors And Heat Sinks

    Steps Orient the NDC so that the Ethernet connectors fit through the slot in the back panel. Align the captive screws at the back-end of the card with the screw holes on the system board. To ensure that the connector on the card is in contact with the connector on the system board, press the touch point on the card. Tighten the two captive screws to secure the NDC to the system board.

  • Page 98: Removing A Heat Sink

    Removing a heat sink Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. WARNING: The heat sink is hot to touch. Allow the heat sink to cool for some time after powering down the appliance. Follow the safety guidelines listed in the Safety instructions section.
  • Page 99 Lower the open first socket-release lever to lift the processor shield. Hold the tab on the processor shield and lift the processor shield until the open first socket-release lever lifts up. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 100: Installing A Processor

    Figure 56. Removing a processor close first socket-release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-release lever socket socket keys (4) Next steps Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your appliance section. Installing a processor Prerequisites Follow the safety guidelines listed in the Safety instructions section.
  • Page 101 WARNING: The heat sink and processor are too hot to touch for some time after the appliance has been powered down. Allow the heat sink and processor to cool down before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 102: Installing A Heat Sink

    Figure 57. Installing a processor socket-release lever 1 pin–1 corner of the processor processor slot (4) processor shield socket-release lever 2 processor socket tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 103: Power Supply Units

    Keep the Phillips #2 screwdriver ready. Steps If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the processor. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.

  • Page 104: Hot Spare Feature

    PSU mismatch condition or failure to turn on. NOTE: Dell EMC has optimized your appliance and recommends that you do not change any of these settings. NOTE: When two identical PSUs are installed, power supply redundancy (1+1 – with redundancy or 2+0 – without redundancy) is configured in system BIOS.

  • Page 105: Installing An Ac Power Supply Unit

    Figure 59. Removing an AC PSU release latch PSU cable connector power connector PSU handle Next steps • If applicable, install the AC PSU. Installing an AC power supply unit Prerequisites NOTE: The maximum output power (shown in watts) is listed on the PSU label. Follow the safety guidelines listed in the Safety instructions section.

  • Page 106: Removing A Dc Power Supply Unit

    Figure 60. Installing an AC PSU release latch PSU cable connector power connector PSU handle Removing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds.

  • Page 107: Installing A Dc Power Supply Unit

    Figure 61. Removing a DC PSU release latch power supply status indicator power connector PSU handle Installing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds.

  • Page 108: Battery

    Figure 62. Installing a DC PSU release latch power supply status indicator power connector PSU handle Next steps • Follow the procedure listed in the After working inside your appliance section. Battery The battery is used to power the real-time clock and storing the BIOS settings of the appliance. Replacing the battery Prerequisites WARNING:...

  • Page 109: Hard Drive Backplane

    Figure 63. Removing the battery battery battery slot To install a new battery, hold the battery with the "+" facing up and slide it under the securing tabs. Press the battery into the connector until it snaps into place. Figure 64. Installing the battery battery battery slot Next steps...

  • Page 110: Removing The Hard Drive Backplane

    Removing the hard drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the appliance before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  • Page 111 backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable right ear control panel flex cable hard drive backplane hard drive backplane connector (12) Figure 66. Cabling diagram—3.5 inch (x12) SAS/SATA backplane (option 2) hard drive backplane system board backplane signal connector 0 backplane signal connector 1...

  • Page 112: Installing The Hard Drive Backplane

    Installing the hard drive backplane Prerequisites Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. CAUTION: To prevent damage to the control panel flex cable, do not bend the control panel flex cable after it is inserted into the connector.

  • Page 113: Control Panel Assembly

    Control panel assembly Removing the control panel Prerequisites Follow the safety guidelines listed in safety instructions section. Follow the procedure listed in the Before working inside your appliance section. Keep the Phillips #2 screwdriver handy. Steps Using a Phillips #2 screwdriver, remove the screw(s) securing the control panel to the chassis. CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors.
  • Page 114 Figure 68. Removing the control panel—2.5 inch hard drive appliance control panel control panel board control panel connector cable USB connector cable screw (2) vFlash media connector cable Locate and press the tabs on the information tag. Push the information tag out of the slot to remove it from the control panel. NOTE: Retain the information tag for replacement in the new control panel.

  • Page 115: Installing The Control Panel

    Figure 69. Removing the information tag information tag slot Next steps Replace the control panel. Follow the procedure listed in the After working inside your appliance section. Installing the control panel Prerequisites Follow the safety guidelines listed in safety instructions section. Follow the procedure listed in the Before working inside your appliance section.
  • Page 116 Figure 70. Installing the control panel—2.5 inch hard drive appliance control panel control panel board control panel connector cable USB connector cable screw (2) vFlash media connector cable Installing and removing components...

  • Page 117: System Board

    Figure 71. Installing the information tag information tag slot Next steps Follow the procedure listed in the After working inside your appliance section. System board A system board (also known as the motherboard) is the main printed circuit board found in appliances. The system board allows communication between many of the crucial electronic components of the appliance, such as the central processing unit (CPU) and memory, and also provides connectors for other peripherals.
  • Page 118 CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. Memory modules and memory module blanks Network daughter card Steps Disconnect all cables from the system board. CAUTION: Take care not to damage the appliance identification button while removing the system board from the chassis.

  • Page 119: Installing The System Board

    system board holder Next steps Install the system board. Follow the procedure listed in the After working inside your appliance section. Installing the system board Prerequisites Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your appliance section. CAUTION: Many repairs may only be done by a certified service technician.
  • Page 120 Figure 73. Installing the system board release pin system board system board holder Next steps Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module is attached to the system board and cannot be removed.
  • Page 121 Memory modules and memory module blanks Network daughter card Cooling fan assembly Cooling shroud Power supply unit(s) Reconnect all cables to the system board. NOTE: Ensure that the cables inside the appliance are routed along the chassis wall and secured using the cable securing bracket.

  • Page 122: Trusted Platform Module

    Any attempt to remove an installed TPM breaks the cryptographic binding, and it cannot be re-installed or installed on another system board. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell EMC certified service technicians. Installing the Trusted Platform Module Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 123: Initializing The Tpm For Txt Users

    Initializing the TPM for TXT users While booting your appliance, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS > System Security Settings. From the TPM Security option, select On with Pre-boot Measurements. From the TPM Command option, select Activate.

  • Page 124: Using System Diagnostics

    NOTE: Dell EMC has optimized your appliance and recommends that you do not change any of these settings. Dell Embedded System Diagnostics NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.

  • Page 125: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. Appliancehealth Provides the current overview of the appliance performance. Event log Displays a time-stamped log of the results of all tests run on the appliance. This is displayed if at least one event description is recorded.

  • Page 126: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the appliance. Jumpers on the system board help to disable the appliance and setup passwords.

  • Page 127: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 75. System board jumpers and connectors Table 32. System board jumpers and connectors Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS2 PSU 2 power connector J_BP_SIG0 Backplane signal connector 0 J_SATA_CD SATADOM connector J_BP0 Backplane power connector J_TBU...
  • Page 128 Item Connector Description J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC Appliance identification connector CYC_ID Appliance identification button J_RISER_2AX Riser 2 connector J_RISER_1AX Riser 1 connector J_RISER_2BX Riser 2 connector J_RISER_1BX Riser 1 connector J_RISER_3AX Riser 3 connector J_SATA_B SATA connector J_RISER_3BX Riser 3 connector J_USB_INT...

  • Page 129: Disabling A Forgotten Password

    Disabling a forgotten password The software security features include a appliance password and a setup password. The password jumper enables the password features or disables them and clears any passwords currently in use. Turn off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet. Open the appliance.

  • Page 130: Troubleshooting Your Appliance

    Troubleshooting your appliance Safety first — for you and your appliance NOTE: Dell EMC has optimized your appliance and recommends that you do not change any of these settings. NOTE: Solution validation was performed by using the factory shipped hardware configuration.

  • Page 131: Troubleshooting External Connections

    Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your appliance before troubleshooting any external devices. Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console.

  • Page 132: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Next steps If all troubleshooting fails, see the Getting help section. Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and appliance configuration, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps Ensure that your USB storage device is connected to the front USB Management Port, identified by icon.

  • Page 133: Troubleshooting A Nic

    Troubleshooting a NIC Steps Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests. Restart the appliance and check for any system messages pertaining to the NIC controller. Check the appropriate indicator on the NIC connector: •...

  • Page 134: Troubleshooting A Damaged Appliance

    Next steps If the tests fail, see the Getting help section. Troubleshooting a damaged appliance Steps Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet. Remove the appliance cover. Ensure that the following components are properly installed: •...

  • Page 135: Troubleshooting Power Source Problems

    Troubleshooting power source problems Press the power button to ensure that your appliance is turned on. If the power indicator does not glow when the power button is pressed, press the power button firmly. Plug in another working power supply unit to ensure that the system board is not faulty. Ensure that no loose connections exist.

  • Page 136: Troubleshooting Cooling Fans

    Run the command racadm help system.thermalsettings For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals. Troubleshooting cooling fans Prerequisites NOTE: The fan number is referenced by the management software of the appliance. In the event of a problem with a particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan assembly.

  • Page 137: Troubleshooting An Sd Card

    As the appliance boots, observe any error message that is displayed and the diagnostic indicators on the front of the appliance. If the memory problem persists, repeat step 12 through step 15 for each memory module installed. Next steps If the problem persists, see the Getting help section. Troubleshooting an SD card Prerequisites NOTE:...

  • Page 138: Troubleshooting Expansion Cards

    NOTE: When troubleshooting a SAS controller, see the documentation for your operating system and the controller. Run the appropriate diagnostic test. See the Using system diagnostics section. Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet. Remove the appliance cover.

  • Page 139: Troubleshooting Processors

    Next steps If the problem persists, see the Getting help section. Troubleshooting processors Run the appropriate diagnostics test. See the Using system diagnostics section. Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet. Remove the appliance cover. Ensure that the processor and heat sink are properly installed.

  • Page 140: Getting Help

    Fill in the required information. Support will send you a confirmation email, typically within 48 hours. Accessing support resources You can access support resources for your Dell EMC VxRail™ appliance by one of the following: • VxRail Manager Support •...

This manual is also suitable for:

Vxrail p470fVxrail v470fVxrail v470

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