Alcatel Joy Tab Quick Start Manual page 39

may take around 10 minutes to display the battery charger
indicator on the screen.
• Make sure charging is carried out under normal conditions:
0°C (32°F) to +55°C (131°F).
• When abroad, check that the voltage input is compatible.
My device can't connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is
valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My device can't connect to the internet
• Check that the IMEI number is the same as the one printed
on your warranty card or box.
• Make sure that the internet access service of your SIM
card is available.
• Check your device's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted
(see "Insert/Remove the Nano SIM microSD Cards").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
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