Troubleshooting - Philips VoiceTracer DVT2110 User Manual

8 Troubleshooting

Find the most common problems you could encounter
with the VoiceTracer in the following table. If you are
unable to solve the problem with the information below,
contact the supporting Philips partner you purchased
the device from.
Problem
The device doesn't turn on.
I can't record with the device.
The device doesn't respond.
The device doesn't play back recordings.
I can't hear anything from the speakers.
I can't hear anything from the
headphones.
The quality of audio recordings is too low
or there's too much background noise in
my audio recordings.
16 Troubleshooting
Cause
• The battery has run out of
power.
• You have reached the
maximum file number or the
device's memory is full.
• There is a problem with the
software.
• The volume is off or too low.
• The headphones are
connected to the device.
• The volume is off or too low.
• The volume is off or too low.
• The headphones aren't
connected properly.
• The headphones are
connected to the wrong jack
(i.e. external microphone jack).
• The microphone sensitivity is
set too high.
Solution
• Charge the device for a while and
then turn it on again.
• Delete some files or move them to an
external device.
• Try to turn the device off and then
restart it.
• If you can't turn the device off, reset
the device by pressing the Reset
button. For more information, see
Device reset. Resetting the device
won't delete any settings or data.
• Turn on or turn up the volume.
• Unplug the headphones.
• Turn on or turn up the volume.
• Turn on or turn up the volume.
• Disconnect the headphones and
connect them to the headphones
jack again.
• Disconnect the headphones and
connect them to the headphones
jack.
• Change the microphone sensitivity to
medium or low. For more information,
see Mic sensitivity.