Tunstall Communicall Vi IP User Manual

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Communicall Vi IP
User Guide
An overview of the key functions of your
Communicall Vi IP system.
www.tunstall.co.uk
Version: 301118v9
Part Number: D9507044A

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Summary of Contents for Tunstall Communicall Vi IP

  • Page 1 Communicall Vi IP User Guide An overview of the key functions of your Communicall Vi IP system. www.tunstall.co.uk Version: 301118v9 Part Number: D9507044A...
  • Page 2: Table Of Contents

    Using the Apartment Hub as a Phone ......... 4 Answering the Door ..............4 Raising an Alarm Call ..............5 Using the Tunstall App ..............5 3. Apartment Hub Overview ............6 Physical Controls & Interface ............6 Status Bar ..................7 4.
  • Page 3: Introduction

    1. Introduction Welcome to your Communicall Vi IP system. This guide gives you an overview of how to use this system, through your Apartment Hub and other peripherals. If you need any assistance with using your Communicall Vi IP system, please contact your scheme manager.
  • Page 4: Quick Start Guide

    Resident User Guide document. Your Apartment Hub Your touchscreen Apartment Hub is the key part of your Communicall Vi IP system. It functions as a phone, a door entry system and provides access to a range of digital services. Using the Apartment Hub as a Phone Incoming calls can be answered by lifting the handset or using the on-screen prompt for ‘hands free’...
  • Page 5: Raising An Alarm Call

    You will be automatically connected to your emergency alarm contact in ‘hands free’ mode. Using the Tunstall App The Tunstall app is displayed by default on your Apartment Hub. Pressing the Home button will return you to the phone desktop. To return to the app press the icon visible on the phone’s desktop.
  • Page 6: Apartment Hub Overview

    3. Apartment Hub Overview Physical Controls & Interface The Apartment Hub consists of a handset and a large touch screen. The Apartment Hub is preconfigured and requires no setting up. The Apartment Hub is powered from a central power supply, so does not use any power from within your property. 1 Handset Used for making and receiving calls 2 Volume...
  • Page 7: Status Bar

    Status Bar The status bar at the top of the screen provides visual notification for the system settings and status. Notification icons can appear in the status bar. A summary of the more common ones is below. Handset is off the hook Speaker (hands free) mode is being used Do Not Disturb (DND) is enabled Silent mode enabled –...
  • Page 8: User Interface Overview

    4. User Interface Overview The Apartment Hub has a specially-designed, easy-to-use interface for accessing key services. This is the default application that will display on your Apartment Hub. Note: Pressing the Home button will return you to the phone desktop. To return to the app press the icon visible on the phone’s desktop.
  • Page 9: Services Screen

    4.1.2 Assistance Calls If this button appears, you can raise an assistance call by pressing the red “Assistance” button. This will connect you to help. The Apartment Hub will confirm the call has been raised and automatically connect to the assistance contact in ‘hands free’...
  • Page 10: Telephone Features

    5. Telephone Features Making a Telephone Call The Apartment Hub functions as a telephone to call people within the same building for free. Take the handset off the hook and dial the telephone number of the person you would like to call, using the touchscreen keyboard.
  • Page 11: Alarms

    6. Alarms Raising an Alarm Call Alarm calls are used to contact emergency help. The alarm call process in your Communicall Vi IP system complies to the latest standards for reliability and safety. To raise an alarm call use your personal pendant (Figure 2), Minuet watch (Figure 2) or a pull cord (Figure 3) that may have been installed as part of your system.
  • Page 12: Door Entry

    7. Door Entry Receiving a Door Entry Call When a visitor calls your property from the door panel, your Apartment Hub will ring and will display the name of the door panel calling you. You have the option to answer or reject the call as shown. Lift the handset and the video from the door panel will be shown automatically.
  • Page 13: Intruder Monitoring (Optional)

    8. Intruder Monitoring (Optional) If your system includes intruder monitoring you will have a keyswitch (right) that allows the feature to be armed and disarmed. The system is supplied with 3 keys. Intruder monitoring protects your property when armed. It raises an alarm (see section 6.1) if someone enters your property without disarming the system.
  • Page 14: Using The Wireless Hotspot (Optional)

    9. Using the Wireless Hotspot (Optional) If your Apartment Hub has the optional wireless hotspot feature enabled, it is possible to connect items like tablets and PCs so they can access the internet. To view the password that is used to allow devices to connect to the wireless hotspot press the Options button –...
  • Page 15: Smoke Alarm Remote Control Switch (Optional)

    Locate switch has been used to identify the alarm that triggered the system, and you have determined that there is no smoke or fire. We hope you enjoy using your Communicall Vi IP system. If you have any questions please contact your scheme manager in the first instance.
  • Page 16 Radio trigger power: The transmitted power in this band is less than 1mW e.r.p. Declaration of Conformity Tunstall declare that the radio equipment supplied as part of the Communicall system is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following address: www.tunstall.co.uk/approvals...

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