Customer Information; Procedure - GMC CHEVROLET Silverado 6500HD 2019 Owner's Manual

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Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 414
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 416
Customer Assistance for Text
Telephone (TTY) Users . . . . . 417
Online Owner Center . . . . . . . . . 417
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 418
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 418
Scheduling Service
Appointments . . . . . . . . . . . . . . . 420
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 420
Collision Damage Repair . . . . . 421
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 423
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 424
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 425
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 425
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 425
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 426
Event Data Recorders . . . . . . . . 426
OnStar . . . . . . . . . . . . . . . . . . . . . . . 427
Infotainment System . . . . . . . . . . 427
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be