Troubleshooting - First Sales CITY Series Installation Instructions And Owner's Manual

PROBLEM
1. Softener fails to regenerate
2. Softener delivers hard water
3. Unit uses too much salt
4. Loss of water pressure
5. Loss of resin through drain line
6. Loss of resin into service line

Troubleshooting

CAUSE
A. Electrical service to unit has been
interrupted
B. Meter cable not inserted into meter
C. Defective drive motor
D. Faulty meter assembly
A. Bypass valve is open
B. No salt in brine tank
C. Brine tank overfilled with water
D. No water in the brine tank
E Leak at distributor tube
F. Internal valve leak
G. Softener not regenerating
H. Slow leak in plumbing that is not
registered by the meter IE dripping
faucet
I. Softener resin fouled by iron
A. Improper programming
B. Excessive water in brine tank
C. Leak in plumbing that is sufficient to
be registered by the meter IE
running toilet
A. Softener too small for application
B. Foreign material buildup in water
softener
A. Air in water system
B. Drain line flow control is too large
C. Mineral tank is overfilled
A. Softener is installed backwards
B. Hot water has backed up into the
softener and melted components
C. Broken distributor basket
D. Gravel underbed shifted to one side
E. Distributor tube is cut too short
14
SOLUTION
A. Ensure permanent electrical service
to unit (switch, circuit breaker, plug,
etc.)
B. Insert meter cable into meter
C. Replace drive motor
D. Replace meter assembly
A. Close bypass valve
B. Add salt to brine tank and maintain
salt level above water level
C. See Problem # 8 below
D. Replace brine valve
E. Check length of distributor tube and
condition of pilot tube o-ring
F. Replace piston and seals/spacer kit
G. See Problem # 1 above
H. Eliminate sources of slow leaks
I. Manually regenerate with a strong
solution of resin cleaner for iron or
re-bed the softener
A. Verify Brine Refill and Day Override
B. See Problem # 8 below
C. Eliminate sources of leaks
A. Check application requirements and
resize water softener as required
B. Perform an extended backwash:
1) Place unit in manual regeneration
2) When backwash begins, unplug
the unit from the electrical outlet
3) Allow unit to remain in backwash
for 30+ minutes
4) Plug unit back into electrical
Outlet, allow regeneration to
finish automatically
A. Locate source of air in system:
1) Check for low water table
conditions in well
2) Check for positive seal on brine
line connections and air check
B. Ensure proper drain line flow control
is installed
C. Remove excess resin or allow resin
to discharge to proper level during
backwash
A. Re-plumb the softener correctly and
clean resin from faucet screens,
flush valves and water heater
B. Re-plumb the softener correctly
(minimum 10' pipe before water
heater or install an expansion tank)
and replace damaged components
C. Replace distributor basket
D. Redistribute gravel to cover
distributor
E. Replace distributor tube