D-Link DCS-933L Cloud Camera 1150 User Manual page 52

Warranty
• A ter an RMA number is issued, the de ective product must be packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside o the package.
Do not include any manuals or accessories in the shipping package. DLink will only replace the de ective portion o the product
and will not ship back any accessories.
• The customer is responsible or all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD
will either be rejected by D-Link or become the property o D-Link. Products shall be ully insured by the customer and shipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible or any packages that
are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link i you use an address in the United States, otherwise
we will ship the product to you reight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
oregoing requirements, or or which an RMA number is not visible rom the outside o the package. The product owner agrees to
pay D-Link's reasonable handling and return shipping charges or any product that is not packaged and shipped in accordance
with the oregoing requirements, or that is determined by D-Link not to be de ective or non-con orming.
Submitting A Claim Canada :
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proo o purchase) even i the product is registered. Without a receipt, no warranty service will
be done. The registration is not considered a proo o purchase.
• The customer must submit with the product as part o the claim a written description o the Hardware de ect or So tware noncon ormance
in su cient detail to allow D-Link to con rm the same, along with proo o purchase o the product (such as a copy o the dated purchase
invoice or the product) i the product is not registered.
• The customer must obtain a Case ID Number rom D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected de ects with the product. I the product is considered de ective, the customer must obtain a Return Material
Authorization ("RMA") number by completing the RMA orm and entering the assigned Case ID Number at https://rma.dlink.ca/.
• A ter an RMA number is issued, the de ective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside o the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the de ective portion o the product and will not ship
back any accessories.
D-Link DCS-933L User Manual 52