Troubleshooting - D-Link DCS-933L Cloud Camera 1150 User Manual

Section 4 - Troubleshooting

Troubleshooting

1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera rom any PC connected to the Internet through a web browser. This lets you view your camera
eed and manage your camera's settings when you're away rom home.
To enable Remote Access, simply go through the Camera Setup Wizard. You can download the wizard rom http://www.mydlink.com/support.
A ter going through the wizard, you should see Remote Status: Enabled on the summary page.
I you see Remote Status: Disabled, make sure that:
...the ront LED on your camera is lit solid green
...your Internet connection is working
...your router's LAN & WAN connections are working properly
...your router has UPnP enabled (i your router does not support UPnP, please re er to Appendix A)
...your router can get a public IP
...your router is upgraded to the latest rmware
...you have tried rebooting your router by unplugging it, then plugging it back in
A ter checking the above items, you can click the Retry button to re resh the summary screen to see i Remote Access has been enabled.
2. What can I do i I orget my password?
I you orget your password, you will need to per orm a hard reset o your camera. This process will change all your settings back to the actory
de aults.
To reset your camera, please use an un olded paperclip to press and hold the RESET button or at least 3 seconds while your camera is plugged in.
3. Why does the LED not light up?
The power supply might be aulty. Con rm that you are using the provided DC 5V power supply or this network camera. Veri y that the power
supply is correctly connected. I the camera is unctioning normally, the LED may have been disabled. See "Admin" on page 39 or in ormation
about how to enable the LED.
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