Heat & Glo MEZZO36-C Owner's Manual
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Heat & Glo MEZZO36-C Owner's Manual

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See also: Installation Manual
CAUTION! Risk of Fire! DO NOT store instruction manuals inside fireplace cavity.
High temperatures could cause a fire.
INSTALLER: Leave this manual with the appliance, not inside the appliance.
CONSUMER: Retain this manual for future reference. Do not store inside the appliance.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer's
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner's Manual • 2600-981 Rev. C • 10/19
Owner's Manual
Operation and Maintenance
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
Decorative barrier front must be ordered separately at
time of appliance purchase. See Section 3.A.
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

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Summary of Contents for Heat & Glo MEZZO36-C

  • Page 1 Decorative barrier front must be ordered separately at gases, unless a certified kit is used. time of appliance purchase. See Section 3.A. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 2: Welcome

    CANADA (Modèle): XXXXXXXXX ALTITUDE:......0-2000 FT....0-4500 FT. MAX. INPUT BTU/h ....xx,xxxx ....xx.xxx Serial: MIN. INPUT BTU/h ....xx.xxx......xx.xxx (Série): ORIFICE SIZE ......#xx DMS ....#xx DMS Xxxx-xxx Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 3: Table Of Contents

    C. Contact Information ......46  = Contains updated information. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 4: Limited Lifetime Warranty

    Firebox and heat exchanger Lifetime All replacement parts 90 Days beyond warranty period See conditions, exclusions, and limitations on next page. 4021-645H 10/15 Page 1 of 2 Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 5 SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE. 4021-645H 10/15 Page 2 of 2 Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 6: Product Specific Information

    (0-2000 41,000 22,000 (Propane) MEZZO72-C (0-2000 58,000 30,000 (NG) MEZZO72-C (0-2000 46,000 24,000 (Propane) MEZZO72ST-C 58,000 30,000 (0-2000 (NG) MEZZO72ST-C (0-2000 46,000 24,000 (Propane) Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 7: Important Safety And Operating Information

    • Install a switch lock or a wall/remote control with child protection lockout feature. • Keep remote controls out of reach of children. Figure 3.1 Clear Space Requirement - All Models Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 8: General Operating Parts

    Example: The mantel above a fireplace in a room that is 70 °F is allowed to reach but not exceed 187 °F (70 °F+117°F = 187 °F). Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 9: Good Faith Wall Surface/Tv Guidelines

    Use appropriate finishing materials that are able to withstand these conditions. For additional finishing guidelines, see Section 10 in appliance Installation Manual. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 10 Increase “C” and “E” dimension, however, increasing “B” dimension beyond maximum recommended typically results in higher temperatures. Figure 3.6 Good Faith TV Guidelines Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 11 Wire mesh recommended for front discharge or open top discharge passive heat installations with discharge opening of less than three inches. Figure 3.7 Good Faith TV Guidelines - Passive Heat Option  Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 12: Before Lighting Appliance

    WARNING! Risk of Fire or Asphyxiation! DO NOT op- erate fireplace with fixed glass assembly removed. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 13: Lighting Instructions (Ipi)

    Propane Installation code, CSA B149.1. P65Warnings.ca.gov. For additional information on operating your Keep burner and control compartment clean. See installation and operating instructions accompanying appliance. refer to www.hearthnhome.com. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 14: Appliance Break-In

    Kit allows the heat to be vented into the room through one front discharge, two side discharges or an open top discharge while the fireplace is in operation. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 15: Operation During A Power Outage

    NOTICE: Some functionality will be lost when using battery backup including fan, lights, or any other auxiliary functions that require household 110-120 VAC power. BATTERY TRAY 3.9 Battery Tray Location Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 16: Detailed Component Operating Instructions - Intellifire™ Touch

    • Turn the appliance off at a wall switch location if so firebox to reduce condensation in cool, high humidity equipped. ambient conditions. To activate the Cold Climate Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 17 RC400 remote control. The intensity of the these lights is controlled through the RC400 remote control. BOTTOM PANEL SCREW LOCATIONS Figure 3.11 Bottom Panel Location Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 18: Maintenance And Service

    CAUTION! Risk of Burns! The fireplace shall be turned Inspect and operate all glass latches to ensure they off and cooled before servicing. move freely and no obstructions are present. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 19 • Verify caulking and sealing of vent components and termination cap remains intact. • Inspect draft shield to verify it is not damaged or missing. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 20: Maintenance Tasks - Qualified Service Technician

    Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided. • Remove all foreign objects. • Verify unobstructed air circulation. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 21 Verify proper operation after servicing. WARNING! Risk of Shock! Replace damaged wire with type 105º C rated wire. Wire must have high temperature insulation. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 22: Frequently Asked Questions And Troubleshooting

    Installer’s Manual for this the touch. appliance. Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to locate a dealer. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 23: Frequently Asked Questions - Intellifire™ Touch Controls (Ift-Rc400)

    Verify home circuit breaker is on and master reset is on (if No power to appliance. message on-screen: equipped). “Remote Control Communication Power outage. Install new batteries in battery backup. Error.” Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 24: Troubleshooting

    6-pin harness. Pilot won’t light, there is no noise Spark coil failure. Replace ECM. or spark, 2 Red/2 Green Lockout. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 25 Appliance accent lights do not function. No electrical power connection Verify jumper wire is connected correctly at FAN junction on to accent lights. junction box. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 26: Reference Materials

    Fire art accessories may be installed by a qualified service technician following the instructions included with the accessory. Optional accessories include driftwood logs and multiple media options. Contact your dealer for details. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 27: Service Parts

    B. Service Parts Service Parts Beginning Manufacturing Date: Aug 2019 36” Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. 10/19 Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 28 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 29 Service Parts Beginning Manufacturing Date: Aug 2019 36” See Through Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 30 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 31 MEZZO48-C Service Parts Beginning Manufacturing Date: Aug 2019 48” Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 32 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 33 Service Parts Beginning Manufacturing Date: Aug 2019 48” See Through Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 34 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 35 MEZZO60-C Service Parts Beginning Manufacturing Date: Aug 2019 60” Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 36 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 37 Service Parts Beginning Manufacturing Date: Aug 2019 60” See Through Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 38 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 39 MEZZO72-C Service Parts Beginning Manufacturing Date: Aug 2019 72” Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 40 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 41 Service Parts Beginning Manufacturing Date: Aug 2019 72” See Through Gas Fireplace - DV Ending Manufacturing Date: Active Part number list on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 42 13.4 Cable, B Type AC Module SRV2326-152 13.5 LED Lightbar Connection 2300-753 13.6 Cable, Linear LED 2300-754 Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 43 **Fuse for battery pack can be sourced locally, not a warranty item. Specs are 250v, 3A fuse, 3/4” long Additional service part numbers on following page. Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 44 Black Glass Kit (Includes Manual Bag Assembly for kit MEZZO60-C BGK-60 and Refractory Assembly) MEZZO72-C BGK-72 See thru’s BGK-LINEARST RC 400 Remote SRV2326-110 Touch Up Paint TUP-GBK-12 Vinyl Siding Shield TRAP-VSS Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...
  • Page 45 MEZZO36-C/36ST-C LPK-6048 MEZZO48-C/48ST-C Conversion Kit Propane LPK-7260 MEZZO60-C/60ST-C LPK-8472 MEZZO72-C/72ST-C Pilot Orifice, NG SRV593-528 Pilot Orifice, Propane SRV593-527 Regulator, NG NGK-DXV-50 Regulator, Propane SRVLPK-DXV-50 Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

  • Page 46: Contact Information

    6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7258116, 7322819, 7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending. 2000-945D Printed in U.S.A. - Copyright 2019 Heat & Glo • MEZZO36-C/ST-C, MEZZO48-C/ST-C, MEZZO60-C/ST-C, MEZZO72-C/ST-C Owner’s Manual • 2600-981 Rev. C • 10/19...

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