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Alpha Technologies AlphaGateway SMG-HP Technical Manual

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AlphaGateway SMG-HP
Model AG100D-PoE+
Technical Manual
Effective: August 2019

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Summary of Contents for Alpha Technologies AlphaGateway SMG-HP

  • Page 1 AlphaGateway SMG-HP Model AG100D-PoE+ Technical Manual Effective: August 2019...
  • Page 2 Safety Notes Alpha considers customer safety and satisfaction its most important priority. To reduce the risk of injury or death and to ensure continual safe operation of this product, certain information is presented differently in this manual. Alpha tries to adhere to ANSI Z535 and encourages special attention and care to information presented in the following manner: WARNING! GENERAL HAZARD GENERAL HAZARD WARNING provides safety information to PREVENT INJURY OR DEATH to the...
  • Page 3 Images contained in this manual are for illustrative purposes only. These images may not match your installation. Operator is cautioned to review the drawings and illustrations contained in this manual before proceeding. If there are questions regarding the safe operation of this powering system, please contact Alpha Technologies or your nearest Alpha representative.

  • Page 4: Table Of Contents

    Table of Contents AlphaGateway SMG-HP Safety Notes ................. 6 1.0 Introduction ......................7 1.1 AlphaGateway SMG-HP Connections ..................... 7 1.2 Pre-Installation ............................8 1.3 SMG-HP Grounding ..........................8 2.0 Installation....................... 9 2.1 Strand Mount Installation Procedure ....................... 9 2.2 Surface Mount Installation Procedure ....................11 2.3 Pole Mount Installation ..........................
  • Page 5 Figures and Tables, continued Fig. 3-1, Login Window..........20 Fig.

  • Page 6: Alphagateway Smg-Hp Safety Notes

    AlphaGateway SMG-HP Safety Notes Safety Precautions CAUTION! Only qualified personnel should service the Gateway. Verify the voltage requirements of the equipment to be protected (load), the AC input voltage to the Gateway (line) and the output voltage of the system prior to installation.

  • Page 7: 1.0 Introduction

    1.0 Introduction The AlphaGateway SMG-HP AG100D-PoE+ provides 2 x 10/100/1000 BASE-T Ethernet ports with support for IEEE802.3af/at PoE/PoE+, with a power output of 30W per port. The included DOCSIS 3.1 cable modem provides power system status monitoring and up to 1 Gigabit connectivity.

  • Page 8: Pre-Installation

    #6 AWG bonding conductor. NOTICE: Alpha Technologies Services, Inc. assumes no responsibility or liability for failure of the installer to comply with the requirements of applicable local and national codes. Where allowed, exothermic welding may be used as an alternative to compression grounding methodologies.

  • Page 9: 2.0 Installation

    2.0 Installation Strand Mount Installation Procedure Vertical Configuration 1. Remove the two nylon screws from the top (or back, e.g., if hanging the SMG-HP horizontally) of the enclosure. 2. Take the two strand mount brackets from the strand bracket installation kit (3" bracket kit, Alpha p/n 746-627-25, 2.5"...

  • Page 10: Fig. 2-2, Strand Mounting Bracket Installation, Horizontal Configuration

    2.0 Installation, continued Horizontal Configuration This method is recommended for installations in areas with space limitations within the communications space between poles, or when a connected application device (e.g., WiFi AP, camera) is mounted directly to the SMG-HP’s lid. 1. Remove the two nylon screws from the back of the enclosure. 2.

  • Page 11: Surface Mount Installation Procedure

    2.0 Installation, continued Surface Mount Installation Procedure 9.69" (246.2 mm) 1/4-20x1/2" hardware Wall-mount hardware Wall-mount hardware 1/4-20x1/2" hardware Fig. 2-3, Gateway Wall Mount Bracket Tools Required (user-supplied): Torque Wrench with: 7/16" (11 mm) Socket 1/2" (13 mm) Socket Open-ended 7/16" (11mm) wrench Flat blade screwdriver (to remove nylon screws during bracket installation) Hand Drill 1.

  • Page 12: Fig. 2-4, Attaching The Smg-Hp To The Bracket

    2.0 Installation, continued NOTICE: Note the orientation of the bracket. The SMG-HP must be installed on the bracket as shown 1/4-20x1/2" mounting hardware (4 places) Fig. 2-4, Attaching the SMG-HP to the Bracket 1. If in place, use a standard screwdriver to remove the four nylon protection screws from the back of the enclosure.

  • Page 13: Pole Mount Installation

    2.0 Installation, continued Pole Mount Installation Procedure NOTICE: Note the orientation of the bracket. The SMG-HP must be installed on the bracket as shown. Tools Required (user-supplied): 1/4-20x1/2" Torque Wrench with: mounting hardware 7/16" (11 mm) Socket (4 places) 1/2" (13 mm) Socket Open-ended 7/16"...

  • Page 14: Fig. 2-8, Smg-Hp, Bracket And Pole

    2.0 Installation, continued 4. Attach SMG-HP and bracket to the pole with stainless steel (or better) banding. 5. Properly ground the SMG-HP by connecting a #6 AWG wire from the ground lug mount to the strand ground per local code. Apply anti-oxidant compound (e.g., Noalox or equivalent) to the ground connection.

  • Page 15: Connection And Start-Up

    2.0 Installation, continued Connection and Start-Up WARNING! ELECTRICAL HAZARD Low impedance grounding is mandatory for personnel safety and critical for the proper operation of the cable system. WARNING! ELECTRICAL HAZARD Prior to connection, the technician must verify the coax cable being connected to the SMG-HP is not energized. Fig.

  • Page 16: Verification Of Ethernet Status

    2.0 Installation, continued Inspection Port BACK/BASE 1. Use a torque wrench with 1/2" (13mm) socket to remove the inspection port cover and observe the system LEDs (See Fig. 2-11). 2. After applying power, the Power LED will light, followed by the DS (Downstream) LED, followed by the US (Upstream) LED and finally the OL (Online) LED.

  • Page 17: Ethernet Cable Connector Assembly

    2.0 Installation, continued Ethernet Cable Connector Assembly NOTICE: Verify all pieces of the assembly are present and used in the correct sequence to prevent the ingress of water into the SMG-HP. 1. Remove (and save) the sealing plug from the sealing nut. Remove the sealing nut, insert and cage from the port. 2.

  • Page 18: Coax To Pin F-Connector Replacement Procedure

    2.0 Installation, continued 2.7 Coax to Pin to F-Connector Replacement Procedure WARNING! ELECTRICAL HAZARD Prior to performing this procedure, the technician must verify the SMG-HP is not energized. To replace the Pin to F-connector, follow the procedure below: 1. Disconnect the drop cable from the SMG-HP. 2.

  • Page 19: Managing The Smg-Hp (Router Mode)

    Web Interface — Remote Access The AlphaGateway SMG-HP provides embedded Ethernet communications (as well as Power over Ethernet), allowing the user to view and configure settings via a web interface. Either output port may be used as a local port for on-site service (a PC’s Ethernet port) or as a Network connection.

  • Page 20: Navigating The Smg-Hp Web

    3.0 Managing the SMG-HP (Router Mode), continued Login To access the Gateway, login with “mso” as the Username and use the Password Of The Day (POTD) configured to work with the POTD utility. Fig. 3-1, Login Window Navigating the SMG-HP Web Pages The home page offers a brief summary of the primary elements of the SMG-HP.

  • Page 21: Fig. 3-3, Lan Status Information

    3.0 Managing the SMG-HP (Router Mode), continued Select a link in the navigation panel and the page specific to the topic will open, enabling real-time data and parameters to be observed and configured. Navigation Panel Fig. 3-3, LAN Status Information Connections Selecting the Connections drop down menu in the navigation panel enables the user to access three areas: •...

  • Page 22: Fig. 3-4, Connection, Wan Network

    3.0 Managing the SMG-HP (Router Mode), continued WAN Network Fig. 3-4, Connection, WAN Network 018-357-B0-001, Rev. A (08/2019)

  • Page 23: Fig. 3-4, Connection, Wan Network (Continued)

    3.0 Managing the SMG-HP (Router Mode), continued Fig. 3-4, Connection, WAN Network (continued) 018-357-B0-001, Rev. A (08/2019)

  • Page 24: Fig. 3-4, Connection, Wan Network (Continued)

    3.0 Managing the SMG-HP (Router Mode), continued Fig. 3-4, Connection, WAN Network (continued) 018-357-B0-001, Rev. A (08/2019)

  • Page 25: Fig. 3-5, Connection, Local Ip Configuration

    3.0 Managing the SMG-HP (Router Mode), continued Local IP Configuration To view the Local IP Network, select Connection > Local IP Network. The user can access and input an IP address to the device. Fig. 3-5, Connection, Local IP Configuration 018-357-B0-001, Rev.

  • Page 26: Fig. 3-6, Connection, Ethernet

    3.0 Managing the SMG-HP (Router Mode), continued Ethernet To view the Ethernet information, select Connection > Ethernet. Fig. 3-6, Connection, Ethernet 018-357-B0-001, Rev. A (08/2019)

  • Page 27: Fig. 3-7, Ipv4 Firewall Settings

    3.0 Managing the SMG-HP (Router Mode), continued Firewall To change the firewall settings and security level, select Firewall > IPv4 or > IPv6, whichever corresponds to the user’s internet protocol settings. Fig. 3-7, IPv4 Firewall Settings Fig. 3-8, IPv6 Firewall Settings 018-357-B0-001, Rev.

  • Page 28: Fig. 3-9, Software Information Page

    3.0 Managing the SMG-HP (Router Mode), continued Software Page To view the current version of system software, select Gateway > Software. This page displays the software version of various components of the product. Fig. 3-9, Software Information Page Hardware Pages To view hardware information, select Gateway >...

  • Page 29: Fig. 3-11, Gps Page

    3.0 Managing the SMG-HP (Router Mode), continued To view the Gateway’s location, select Gateway > Hardware > GPS. Fig. 3-11, GPS Page To view the Gateway’s Dynamic Signal Attenuation, select Gateway > Hardware > DSA. Downstream and Upstream settings such as Current Mode can be adjusted. Current Mode Manual Follow Downstream...

  • Page 30: Fig. 3-13, Connected Devices Pages

    3.0 Managing the SMG-HP (Router Mode), continued Connected Devices To view information about devices connected to your network, select Connected Devices > Devices. Current online devices may be edited or new devices may be added by using a reserved IP address. Fig.

  • Page 31: Fig. 3-14, Advanced, Services

    3.0 Managing the SMG-HP (Router Mode), continued Advanced To view advanced settings, select the Advanced dropdown menu. From here you can access the Services, Port Forwarding, Port Triggering, Managed Services, DMZ, Routing, Dynamic DNS and Device Discovery pages. Services To enable or disable SSH or IPsec service settings, go to Advanced > Services. After adjusting the settings, click “SAVE.” Fig.

  • Page 32: Fig. 3-15, Advanced, Port Forwarding Page, Disabled

    3.0 Managing the SMG-HP (Router Mode), continued Port Forwarding To view and manage external access to certain ports on your network, select Advanced > Port Forwarding. By default Port Forwarding will disabled. Fig. 3-15, Advanced, Port Forwarding Page, Disabled Fig. 3-16, Advanced, Port Forwarding Page, Enabled 018-357-B0-001, Rev.

  • Page 33: Fig. 3-17, Advanced, Port Forwarding Page, Add Service

    3.0 Managing the SMG-HP (Router Mode), continued To give access to an external host via a particular port, make sure Port Forwarding is enabled and click +ADD SERVICE (see below). Common Service HTTP PPTP Service Type HTTPs TCP/UDP Telnet Other Fig.

  • Page 34: Fig. 3-18, Advanced, Port Forwarding Page, Add Service Pop Up

    3.0 Managing the SMG-HP (Router Mode), continued To add an IPv4 or IPv6 address to a device, enter it into the appropriate text fields, or click on the CONNECTED DEVICE button to select one of the existing devices. From the popup window, select the device you want to add via the “Add” check box and click the Add button.

  • Page 35: Fig. 3-19, Advanced, Port Triggering Page

    3.0 Managing the SMG-HP (Router Mode), continued Port Triggering To manage external access to specific ports on your network, select Advanced > Port Triggering. Fig. 3-19, Advanced, Port Triggering Page To add a port trigger, verify Port Triggering is enabled. Click +ADD PORT TRIGGER (Fig. 3-20) to go to the Add Port Trigger page (Fig.

  • Page 36: Fig. 3-21, Advanced, Add Port Trigger Page

    3.0 Managing the SMG-HP (Router Mode), continued PROTOCOL TCP/UDP Fig. 3-21, Advanced, Add Port Trigger Page To configure a demilitarize zone (DMZ) to allow one computer on your LAN network to open all of its ports, select Advanced > DMZ. Fig.

  • Page 37: Fig. 3-23, Advanced, Dmz Page, Enabled

    3.0 Managing the SMG-HP (Router Mode), continued To set a DMZ v4 Host or DMZ v6 Host, click Enable and input the appropriate IP address (see Fig. 3-23). Fig. 3-23, Advanced, DMZ Page, Enabled 018-357-B0-001, Rev. A (08/2019)

  • Page 38: Fig. 3-24, Advanced, Routing Page And Drop Down Menu Options

    3.0 Managing the SMG-HP (Router Mode), continued Routing To see routing information, select Advanced > Routing. On the Routing Page you can select a variety of options for Interface Name, RIP Send Version, RIP Receive Version, Default Metric and Authentication Type. See Fig. 3-24 below for the available options.

  • Page 39: Fig. 3-25, Troubleshooting, Logs Page

    3.0 Managing the SMG-HP (Router Mode), continued Troubleshooting Logs, Diagnostic Tools and Rest/Restore Gateway pages can be accessed via the Troubleshooting drop down menu. Logs To view logs, set the log filter type and time frame (See Fig. 3-25 for available options) and click SHOW LOGS. Logs can also be printed or downloaded for offline viewing.

  • Page 40: Fig. 3-26, Troubleshooting, Network Diagnostic Tools Page

    3.0 Managing the SMG-HP (Router Mode), continued Network Diagnostic Tools Diagnostic Tools allow the user to test connectivity, check access to an IPv4 or IPv6 address and check traceroute results To access Network Diagnostic Tools, select Troubleshooting > Diagnostic Tools. Fig.

  • Page 41: Fig. 3-27, Troubleshooting, Reset / Restore Gateway Page

    3.0 Managing the SMG-HP (Router Mode), continued Reset / Restore Gateway To reset or restore the Modem, Gateway, or restore to default factory settings, select Troubleshooting > Reset / Restore Gateway. Select the appropriate item to reset. A popup window will ask for confirmation. Click OK to proceed or CANCEL to close the popup and return to the web page.

  • Page 42: Managing The Smg-Hp (Bridge Mode)

    Web Interface — Remote Access The AlphaGateway SMG-HP provides embedded Ethernet communications (as well as Power over Ethernet), allowing the user to view and configure settings via a web interface. Either output port may be used as a local port for on-site service (a PC’s Ethernet port) or as a Network connection.

  • Page 43: Navigating The Smg-Hp Web

    4.0 Managing the SMG-HP (Bridge Mode), continued Login To access the Gateway, login with “mso” as the Username and use the Password Of The Day (POTD) configured to work with the POTD utility. Fig. 4-1, Login Window Navigating the SMG-HP Web Pages The home page offers a brief summary of the primary elements of the SMG-HP.

  • Page 44: Fig. 4-3, Lan Status Information (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Select a link in the navigation panel and the page specific to the topic will open, enabling real-time data and parameters to be observed and configured. Navigation Panel Fig. 4-3, LAN Status Information (Bridge Mode) Connections Selecting the Connections drop down menu in the navigation panel enables the user to access three areas: •...

  • Page 45: Fig. 4-4, Connection, Wan Network (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued WAN Network Fig. 4-4, Connection, WAN Network (Bridge Mode) 018-357-B0-001, Rev. A (08/2019)

  • Page 46: Fig. 4-4, Connection, Wan Network (Bridge Mode), (Continued)

    4.0 Managing the SMG-HP (Bridge Mode), continued Fig. 4-4, Connection, WAN Network (Bridge Mode), (continued) 018-357-B0-001, Rev. A (08/2019)

  • Page 47: Fig. 4-4, Connection, Wan Network (Bridge Mode), (Continued)

    4.0 Managing the SMG-HP (Bridge Mode), continued Fig. 4-4, Connection, WAN Network (Bridge Mode), (continued) 018-357-B0-001, Rev. A (08/2019)

  • Page 48: Fig. 4-5, Connection, Ethernet (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Ethernet To view the Ethernet information, select Connection > Ethernet. Fig. 4-5, Connection, Ethernet (Bridge Mode) 018-357-B0-001, Rev. A (08/2019)

  • Page 49: Fig. 4-6, Software Information Page (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Software Page To view the current version of system software, select Gateway > Software. This page displays the software version of various components of the product. Fig. 4-6, Software Information Page (Bridge Mode) Hardware Pages To view hardware information, select Gateway >...

  • Page 50: Fig. 4-8, Gps Page (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued To view the Gateway’s location, select Gateway > Hardware > GPS. Fig. 4-8, GPS Page (Bridge Mode) DSA (Dynamic Signal Attenuation) To view the Gateway’s Dynamic Signal Attenuation, select Gateway > Hardware > DSA. Current Mode Manual FollowDs...

  • Page 51: Fig. 4-10, Connected Devices Pages (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Connected Devices To view information about devices connected to your network, select Connected Devices > Devices. Fig. 4-10, Connected Devices Pages (Bridge Mode) Advanced - Services To enable or disable SSH or IPsec service settings, go to Advanced > Services. After adjusting the settings, click “SAVE.” Fig.

  • Page 52: Fig. 4-12, Troubleshooting, System Logs (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Troubleshooting Logs To view Logs, Diagnostic Tools and Rest/Restore Gateway pages, select the Troubleshooting drop down menu. See Fig. 4-12 for available options. Click Show Logs to view system logs based on your chosen filters. Logs LOG TYPE TIME FRAME...

  • Page 53: Fig. 4-13, Troubleshooting, Network Diagnostic Tools Page (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Network Diagnostic Tools Fig. 4-13, Troubleshooting, Network Diagnostic Tools Page (Bridge Mode) 018-357-B0-001, Rev. A (08/2019)

  • Page 54: Fig. 4-14, Troubleshooting, Reset / Restore Gateway Page (Bridge Mode)

    4.0 Managing the SMG-HP (Bridge Mode), continued Reset / Restore Gateway To reset or restore the Modem, Gateway, or restore to default factory settings, select Troubleshooting > Reset / Restore Gateway. Select the appropriate item to reset. A popup window will ask for confirmation. Click OK to proceed or CANCEL to close the popup and return to the web page.

  • Page 55: 5.0 Technical Specifications

    5.0 Technical Specifications PHYSICAL Mounting Options Strand (Vertical and Horizontal Orientation), Pole, Wall, Vault Dimensions H x W x L (in/mm): 3.9 x 8.2 x 14.6 (98 x 209 x 372) Weight (lb/kg) 8.45 lb (3.83 kg) ENVIRONMENTAL Operating Temperature -40°C to +60°C Storage Temperature -40°C to +70°C...

  • Page 56: Table 5-1, Technical Specifications, Continued

    BACKHAUL (WAN) Compliance DOCSIS 3.0, 3.1 Single chip Intel Puma 7 CE2753i (Industrial Grade) Upstream Downstream Frequency Range Frequency Range DOCSIS 3.0 Modem Default Diplexer Setting 5-42MHz 108-1002MHz DOCSIS 3.1 Modem 1 Diplexer Frequency Ranges Diplexer Setting 1 5-85MHz 108-1218MHz Diplexer Setting 2 5-204MHz 258-1218MHz...

  • Page 57: 5.1 Environmental Specifications And Agency Certifications

    5.1 Environmental Specifications and Agency Certifications SYSTEM MANAGEMENT System Power / DOCSIS (Downstream, Upstream, Online) / CPE (Link, Activity) / PoE port status LEDs (Internal) (powered/not powered) Management Protocols SNMPv1, 2c, 3, HTTPS, SSH, GNSS Remote Output Power Control On, Off, Reset (per port) Remote PoE Port Status Link up/down, link speed, power up/down, PoE device class, PoE power consumption Remote PoE Device Status...

  • Page 58: 5.2 Tech Notes

    5.2 Tech Notes NOTICE: CONDITION: Intel Puma™ 7 SoC (System on Chip) supports the Dynamic Temperature Range (DTR) of 85°C ® in a single reset cycle. When the DTR limit is reached, the SoC may not be fully operational, in which case, a cold reboot is required to retrain the PLLs.
  • Page 59 Fax: +852 2199.7988 Alpha reserves the right to change specifications without notice. Alpha Technologies Services, Inc. © 2019 Alpha Technologies Services, Inc. All Rights Reserved. Alpha is a registered trademark of Alpha Technologies. an EnerSys company 018-357-B0-001, Rev. A (08/2019)

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