Troubleshooting - Cecilware HWD2 Operator's Manual

Troubleshooting

WARNING:
To reduce the risk of electrical shock, unplug the dispenser power cord before repairing or
replacing any internal components of the unit. Before any attempt to replace a component, be sure to check all
electrical connections for proper contact. Only a qualified service technician should perform electrical and
mechanical adjustments or repairs.
Before you call for help, please read the following:
PROBLEM
DOES NOT FILL
WATER CONTINUES
TO FLOW FROM
OVERFLOW
COLD WATER
WATER BOILS
CONTINUOUSLY
If you need help, call Grindmaster-Cecilware Technical Service Department, (502) 425-4776 or (800) 695-4500 (USA
& Canada only) (Monday through Friday 8 AM - 6 PM EST). Please have the model and serial number ready so
that accurate information can be given.
Prior authorization must be obtained from Grindmaster-Cecilware for all warranty claims.
Grindmaster-Cecilware provides the industry's BEST warranty. Visit our website at gmcw.com for
warranty terms and conditions.
Hot Water Dispensers
PROBABLE CAUSE
• Water supply off
• Line cord not plugged in
• Power switch off
• Circuit breaker tripped
• Power switch inoperative
• Solenoid valve inoperative
• Level control inoperative
• Leaking solenoid valve
• Level probe dirty
• Heater switch in OFF position
• Thermostat in OFF position
• Thermostat defective
• High limit switch defective
• Heater element defective
• Loose electrical connection(s)
• Thermostat out of calibration
• Thermostat defective
Cecilware
SOLUTION
• Turn water supply on
• Plug in line cord
• Turn power switch on
• Reset breaker
• Replace power switch
• Replace solenoid
• Replace level control
• Replace solenoid
• Clean or replace probe
• Turn heater ON
• Turn thermostat ON
• Replace thermostat
• Replace high limit switch
• Replace heater element
• Tighten all loose connections
• Adjust thermostat (see Maintenance)
• Replace thermostat
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