Troubleshooting; Troubleshooting > General - Infinite Peripherals INFINEA mPOS User Manual

TROUBLESHOOTING

The troubleshooting guidelines provided in the following section are included to assist in the
successful installation and configuration of Infinea mPOS units.
If you are having problems operating your Infinea mPOS unit, first verify that there is power to the
device and that it is powered on and sufficiently charged.
See section titled CHARGING YOUR INFINEA MPOS/MPOS FLAT for additional information on
charging your device.
Once power and proper battery charge has been confirmed, please review the appropriate sections
below for additional troubleshooting options. If the problem persists or the problem is not described
below, contact technical support at support@ipcmobile.com. Your unit may need to be returned for
servicing.
Troubleshooting > General
Problem
• Infinea mPOS is not powered
Blank Display
• Infinea mPOS is not powered
Keypad does not
respond
• Faulty keypad
Infinea mPOS
•
won't connect to
the iOS device
(not applicable for mPOS Flat
version)
Infinea mPOS
•
connects, but
won't accept
•
payment
Infinea® mPOS User Manual
UM-00010 Version: B
Possible Cause
on by the software
on by the software
iOS device is not making
proper contact with the Infinea
mPOS
The card could not be read
Device is in a tampered state
What To Do
• Verify power and proper charging.
• Run Test Display option to verify there
is sufficient screen contrast.
• Verify power and proper charging.
• Run Test Keyboard option to verify
keys are recognized when pressed.
• Attempt the transaction using another
device, if available.
• Verify power and proper charging.
• Ensure iOS device is fully inserted into
the unit and seated properly on the
Lightning connector.
• Attempt the transaction using another
device, if available.
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