Troubleshooting; Before Calling For Service - LG CordZero R9 Owner's Manual

TROUBLESHOOTING

Before Calling for Service

If following symptoms appear while using the Robot Cleaner, check it one more time. It may not be a
failure.
Problem
Power cannot be turned on.
Power is turned off
automatically.
Charging cannot be carried
out.
Suction power becomes
weak.
34
Cause
Is the Main Power Switch of
the Robot Cleaner turned off?
Is the battery discharged
completely?
Did the Robot Cleaner stop
for more than 10 minutes in a
no charging status?
Did the Robot Cleaner stop
for more than 10 minutes in
the status of being trapped
by an obstacle?
Is there an obstacle near the
Home Station?
Is the power lamp on the
Home Station turned off?
Is the charging terminals
stained with foreign
substances?
Was the Robot Cleaner
charged in a cool place?
Is there any foreign material
blocking the suction port?
Is the dust bin completely
filled?
Is the HEPA Filter or the
Pre-Filter blocked?
Solution
• Turn on the Main Power
Switch at the back of the
Robot Cleaner.
• Charge the battery of the
Robot Cleaner manually.
• If the Robot Cleaner has been
on standby for more than 10
minutes in a no charging
status, the power will be
turned off automatically. Store
the Robot Cleaner in a
charging status.
• Use the Robot Cleaner after
arranging surrounding
obstacles.
• Remove the obstacle near the
Home Station.
• Check if the power plug of the
Home Station is inserted into
the outlet.
• Wipe the Robot Cleaner and
the charging terminals of the
Home Station with a soft
cloth.
• Due to the characteristics of
the battery, the battery may
not be charged properly at a
low temperature below 5 °C.
Use the Robot Cleaner after
charging the battery at proper
temperatures.
• Check if there is any foreign
material in the suction port.
• Empty the dust bin.
• Clean the HEPA Filter or the
Pre-Filter.
EN