L1 Repair Process - Alcatel Venice 5048A Service Manual

L1&L2 Service Manual
2.1.

L1 repair process

1) Level 1 repair: Simple maintenance and accessories replacement, such as: cleaning, casing
reassembly, accessories replacement (including data cable, headset, charger, etc.), escalation to
upper level repair centers, check the failure, SW upgrading, handset replacement, etc.
2) Level 1 RC must refer to this repair flow chart when proceeding with L1 repair.
Accessory test
OK
Accessory replacing
SW upgrading
* Smart Diagnosis tool to be used systematically (MMI to be a workaround solution when Smart
Diagnosis tool do not work properly or certain test items are not contained in Smart Diagnosis tool.
Rev.: 1.0 Venice 5048A_I_U_Y & 5148A_I Level 1 & Level 2 Service Manual
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Pre test & failure confirm
Test OK
(*use
NG
TCL
Start GDPR notice: Personal data must be
saved by end user when possible
before repair, as no personal data
Remind end user to
will be save by RC. Otherwise user
back up and clear
data will be deleted systematically
personal data
during repair process
Visual inspection
Warranty check
Test NG
Smart Diagnosis
tool or MMI test
)
SW upgrading
OK
(*use
tool or MMI test
Factory Reset
Escalate to L2 Repair
END
Center
Communication Ltd.
Function Retest
Smart Diagnosis
)
NG
Yes
Handset
replacement?
NO
Page: 11/32