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4.1 Calling BLACK BOX
If you determine that your Power Strip, Surge Power Strip, or Surge
Suppressor is malfunctioning, do not attempt to alter or repair the unit. It
contains no user-serviceable parts. Contact Black Box Technical Support
at 724-746-5500.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
4.2 Shipping and Packaging
If you need to transport or ship your Power Strip, Surge Power Strip,
or Surge Suppressor:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you
received with it. Before you ship for return or repair, contact Black Box
to get a Return Materials Authorization (RMA) number.
4. Troubleshooting
CHAPTER 4: Troubleshooting
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