SolarEdge ZigBee Plug-in Installation Manual page 8

Country
(+44)
US & Canada (+1) 510 498 3200
Greece (+49)
Israel (+972)
Middle East
& Africa (+972)
South Africa (+27) 0800 982 659
Turkey (+90)
Worldwide (+972) 073 240 3118
Before contact, make sure to have the following information at
hand:
Model and serial number of the product in question.
The error indicated on the inverter SetApp mobile
application or on the monitoring platform or by the LEDs,
if there is such an indication.
System configuration information, including the type and
number of modules connected and the number and
length of strings.
The communication method to the SolarEdge server, if the
site is connected.
The software version as appears in the status screen.
ZigBee Plug-in Installation Guide MAN-01-00554-1.2
Support and Contact Information
Phone
1183
89 454 59730
073 240 3122
073 240 3118
216 706 1929
E-Mail
ussupport@solaredge.com
support@solaredge.com
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