Troubleshooting; Technical Support - Quanser AMPAQ-PWM User Manual

6 TROUBLESHOOTING

Follow the steps given below based on your issue with the AMPAQ-PWM.
Amplifier does not power up.
• Make sure the power cable is firmly connected to the power connector on the back of the amplifier
• Verify that the fuse is not burnt. If the fuse is burnt, see Section 4 for furst rating and replacement information.
Motor/load is not being driven.
• Verify that the fuse is not burnt. If the fuse is burnt, see Section 4 for furst rating and replacement information.
• If the AMPAQ-PWM is being used with a Quanser system, verify that all the connections illustrated in the User
Manual for that Quanser product have been made correctly.
• If the Emergency stop switch is connected to the amplifier, make sure the red button is in the upper position to
enable the amplifier. The amplifier cannot be enabled when the button is in the lower position. The Enabled
LED on each channel should be lit. Twist to release the red button into the enabled position.

7 TECHNICAL SUPPORT

To obtain support from Quanser, go to
with all the requested software and hardware information as well as a description of the problem encountered. Also,
make sure your e-mail address and telephone number are included. Submit the form and a technical support person
will contact you.
http://www.quanser.com/ and click on the Tech Support link. Fill in the form
AMPAQ-PWM User Manual 12