Troubleshooting & Customer Service - duxtop E200A User Manual

TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
If after reviewing the troubleshooting guide, the problem is not resolved, do not attempt to repair the unit
yourself. Please contact us at CustomerCare@thesecura.com for assistance.
PROBLEM -
After plugging in the power cord, the POWER INDICATOR LIGHT does not
illuminate red and/or the exhaust fan does not run:
• Plug may be loose in the electrical outlet.
• Circuit breaker may be inoperative or tripped.
PROBLEM -
The POWER INDICATOR LIGHT is lit, but the fan is not running and cookware is not
heating up:
• Using the incompatible type of cookware (non-magnetic)
• Pan is not centered on the COOKTOP ALIGNMENT GUIDE
• The COOKTOP SURFACE may be cracked
PROBLEM -
The induction cooktop suddenly stops heating during operation and shuts down:
• Unit shuts down because the overheating sensor detected an excessive surface temperature
caused by heating empty cookware
• A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused cooktop to overheat
• Unit was unplugged while in use;
• Fuse or circuit breaker tripped during use. (Do not plug other appliances into the same circuit while
using the cooktop)
PROBLEM -
The induction cooktop switches from Power Mode to Temperature Mode
automatically:
This is a safety feature. The unit switches to Temperature Mode (140°F) when the cookware is
overheated under Power Mode. This is most likely to happens when you are trying to fry or sauté
food. These cooking methods involve high heat and need a regulating temperature within a certain
range. If the temperature is too low, it may not cook your food properly. However if the temperature
is too high, it may burn your food. Once in Temperature Mode you can adjust the temperature to the
appropriate setting that fi ts your cooking task.
For information about when to use Power Mode or Temperature Mode, please refer to POWER
MODE V.S. TEMPERATURE MODE section in this manual.
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