Section 6 Troubleshooting Guide & Customer Service - duxtop 9600LS User Manual

Section 6 TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
If after reviewing the troubleshooting guide the problem is not resolved, do not attempt to repair
the unit yourself. Contact your dealer or contact our Customer Service Department at www.
thesecura.com.
PROBLEM - After plugging in the power cord, the POWER INDICATOR LlGHT does not
illuminate red :
• The plug may be loose in the electrical outlet or;
• The circuit breaker may be inoperative or tripped.
PROBLEM -The POWER INDICATOR LIGHT is lit, but the fan Is not running, nor is the
cookware heating up:
• Press the "MENU" button;
• The wrong type of cookware (non-magnetic) is being used;
• The pan is not centered on the COOKTOP ALIGNMENT GUIDE correctly;
• The COOKTOP SURFACE may be cracked.
PROBLEM -The induction cooktop suddenly stops heating during operation and shuts down:
• The cooktop unit shuts down due to the overheating sensor detecting an excessively high
surface temperature. The cause may be heating empty cookware or cooking at a high power
setting for too long;
• A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused cooktop to overheat;
• The unit was unplugged while in use;
• The fuse or circuit breaker tripped during use.
PROBLEM - The Induction cooktop switches from Power mode to Temperature mode
automatically;
• This is a safety feature. The unit switches to Temperature mode (140 degrees F) when the
cookware is overheated under Power mode. This usually occurs when you are frying or sautéing
food. These cooking methods involve high heat and need a regulated temperature within a
certain range. If the temperature is too low, it may not cook your food properly, if the temperature
Is too high, it may burn your food. Burnt food may contain carcinogenic chemicals and should
be avoided. Fortunately, duxtop™ cooktops are able to detect such overheating incidences and
switch to the 140 degree F setting on Temperature mode. You can then adjust the temperature
to the appropriate setting that fi ts your cooking task. For information about when to use Power
mode or Temperature mode, please refer to Section 4 - POWER MODE VS. TEMPERATURE
MODE in this manual.
Error code guide:
If an error code appears in the LCD READOUT DISPLAY, follow the Instructions in the ERROR
CODE table (below) to correct the problem:
9
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