Troubleshooting & Customer Service - duxtop 9100MC User Manual

TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
If after reviewing the troubleshooting guide the problem is not resolved, do not attempt to
disassemble or repair yourself. Please contact us at CustomerCare@thesecura.com for assistance.
PROBLEM
- After plugging in the power cord, the POWER INDICATOR LIGHT does not illuminate
red and/or the exhaust fan is not running:
• The plug may be loose in the electrical outlet or
• The circuit breaker may be inoperative or tripped
PROBLEM
- The POWER INDICATOR LIGHT is lit, but the fan is not running, nor is the cookware
heating up:
• Using the incompatible type of cookware (non-magnetic)
• The pan is not centered on the COOKTOP ALIGNMENT GUIDE
• The COOKTOP SURFACE may be cracked
PROBLEM
- The induction cooktop suddenly stops heating during operation and shuts down:
• The cooktop unit shuts down due to the overheating sensor detecting an excessive high surface
temperature. The cause may be heating empty cookware
• A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused cooktop to overheat;
• The unit was unplugged while in use
• The fuse or circuit breaker tripped during use (Do not plug other appliances into the same circuit
while using the cooktop)
PROBLEM -
The induction cooktop switches from Power Mode to Temperature Mode
automatically:
This is a safety feature. The unit switches to Temperature Mode (140°F) when the cookware is
overheated under Power Mode. This is most likely to happens when you are trying to fry or sauté
food. These cooking methods involve high heat and need a regulating temperature within a certain
range. If the temperature is too low, it may not cook your food properly. However if the temperature
is too high, it may burn your food. Once in Temperature Mode you can adjust the temperature to the
appropriate setting that fi ts your cooking task.
For information about when to use Power Mode or Temperature Mode, please refer to POWER
MODE V.S. TEMPERATURE MODE section in this manual.
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