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Troubleshooting
Why isn't my dimmer switch connecting to the VeSync app?
•
During the setup process, you must be on a secure 2.4GHz WiFi
network.
•
Make sure the WiFi password you entered is correct.
•
Your router should be within 164 ft / 50 m visible range of the
dimmer switch.
•
Your router may need to be at a higher location and away from
appliances (such as microwave ovens, refrigerators, electronic
devices, etc.) to avoid signal interference.
•
Make sure you don't have too many devices connected to your
router (10 or fewer is best).
•
Close and reopen the VeSync app.
•
Clear your VeSync app cache.
•
Reset the dimmer switch (see page 40).
I can't find the "Etekcity" access point during configuration.
•
Press and hold the power button on the dimmer switch for 5–15
seconds to trigger Configuration Mode. The "Etekcity" access
point will appear in your list of available WiFi connections.
•
During Configuration Mode, the LED light on the dimmer switch
will slowly blink. You will have 10 minutes to pair the dimmer
switch with your phone.
My dimmer switch is offline.
1.
Make sure your router is connected to the internet, and your
phone's network connection is working properly.
Delete the offline dimmer switch from the VeSync app. Swipe left
2.
(iOS) or tap and hold (Android), and tap Delete.
41
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