Trio accessible. User manual Welcome Welcome Welcome to your new Trio. The Trio shows energy use for electricity and gas smart meters and will have been configured to work with the meters you have installed, which may be electricity, gas or both.
Trio accessible. User manual Contents Contents Welcome Menu Speech Overview Prepay Your Trio Accessible Electricity/Gas history 23 Power supply System status Battery Meter balance Connection Tariffs Money owed (prepay) 27 Overview Meters Buttons Support Screen Settings What does it mean? What you’re using...
Trio accessible. User manual Your Trio Accessible Your Trio Accessible Connecting the power supply Connect the power supply to your Trio. Your Display will turn on automatically when plugged into the mains. You should always leave your Display connected to the power supply.
Trio accessible. User manual Overview of your new Trio Overview of your new Trio The buttons on the right are from top to bottom: Home 14:37 Today Prepay (4) i Menu button. Press to Electricity go to the menu. Okay button. Press £0.14...
Trio accessible. User manual Overview of your new Trio (10) The rate of consumption is shown in cost per hour Home 14:37 or, if kW is selected, the Today Prepay Electricity rate of energy being used. (11) Underneath the banner £0.14...
Trio accessible. User manual What does it mean? What does it mean? See and hear what you’re using Your Trio makes your electricity and gas consumption both visible and audible, taking the guesswork out of understanding how much your home uses - both right now and historically.
Trio accessible. User manual What does it mean? Less is more The lower the hourly rate of consumption, the less it will cost and the more you can save. A typical medium sized house will use approximately 3100 kilowatt hours of electricity per year*, or approximately 5p per hour.
Trio accessible. User manual What does it mean? What is normal? Don’t worry if now and again the usage is high - this can be normal. Your electricity usage varies as things are switched on and off in your house.
Trio accessible. User manual Home Screen Home Screen Overview The Home screen is broken down into two or three tabs- from left to right- Now, Today and Prepay. The prepay tab is only shown if electricity or gas is in prepayment mode.
Trio accessible. User manual Home Screen You can also, at any time, press the home button (t) on the Display to return to the Home screen. After 5 minutes of inactivity, the Display will return to this screen. When you next return to the Home screen from other screens, the previously selected tab will automatically be shown, and the screen information spoken.
Trio accessible. User manual Home Screen Now screen The Now screen is divided in two, with the left side showing Electricity consumption and the right Gas consumption. The left of the screen shows the current rate of electricity consumption. As appliances and lights are switched on and off, the dial needle will move and the change will also be spoken.
Trio accessible. User manual Home Screen Electricity (left of the screen) As your home uses more or less electricity, the dial needle will move around the dial. The dial is divided into three segments - Low (green), Medium (amber) and High (red). As your usage changes...
Trio accessible. User manual Home Screen Gas (right of the screen) As your home uses more or less gas, the flame size will increase from Low to Medium to High. This means at a distance, you can quickly see if your home is using a small or large amount of gas.
Trio accessible. User manual Home Screen Today screen Like the Now screen, the Today screen is split into two. The left shows electricity used today, in either cost or kilowatt hours. The right shows gas used today, following the same format as electricity.
Trio accessible. User manual Home Screen Prepayment screen This screen is only shown if one or more meters are in prepayment mode. The Prepay screen is split into two. The left side shows electricity prepayment status, and the right shows gas prepayment status.
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Trio accessible. User manual Home Screen If friendly or emergency credit is available, selected or in use this will be highlight on the Prepay tab. The examples above are for electricity but the same principles apply for gas. The number below will reflect the minimun amount required to top up.
Trio accessible. User manual Home Screen Single fuel mode (credit customers only) When only one fuel is supplied, and the meter is in credit mode, the Home screen will be show consumption now, and the energy used today. The example below is for electricity, gas will adopt a similar approach.
Trio accessible. User manual Usage History Screens Usage History Screens Electricity usage history Your Trio will speak a summary of the screen, before speaking the screen detail. Speech can be interrupted at any time by pressing the top button (middle LED). Use the arrow buttons ( u v ) to navigate between the tabs.
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Trio accessible. User manual Usage History Screens Hours tab Press to switch between cost (£/hr) and energy usage as kilowatts (kW). The screen initially shows the current electricity usage for today in cost. Each bar represents one-hour period and is shown in green.
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Trio accessible. User manual Usage History Screens Days tab Press to switch between cost (£/hr) and energy usage as kilowatts (kW). The Days tab shows electricity usage for today and the previous eight days. The bars include any daily standing charge.
Trio accessible. User manual Usage History Screens Months tab Press to switch between cost (£/hr) and energy usage as kilowatts (kW). The final view is the Months tab which shows this month and the previous 13 months of usage or cost. As with the Days and Weeks tabs, you can see months that were above and below the budget.
Trio accessible. User manual Menu Menu Overview Press the arrow buttons ( u v ) to move through the menu items and then press OK to access the menu item. Press the back button (k) to go back. The main menu is available from any screen. To select it,...
Trio accessible. User manual Menu System status This screen shows and speks the status of the metering network and connection to WiFi and the cloud. (If WiFi is not fitted, the WiFi and Cloud will not be shown). Quick indicator of whether the system is working OK (green ring with black fill) or if there is something that needs attention (red ring with white fill).
Trio accessible. User manual Menu Meter balance This screen shows and speaks the current balance of energy used for electricity and gas since the last period. You can also view or hear your prepayment balance (when in prepayment mode). Press select for the Electricity or Gas meter balance. Use the return button (k) to return to the Menu.
Trio accessible. User manual Menu Tariffs These screens show and speak current and next electricity/ gas prices along with any other daily charges that apply. Example tariff with variable charges Example of single rate tariff The screen shows the current chargeable unit of electricity or gas with any daily charges that may apply, excluding any applied discounts.
Trio accessible. User manual Menu Money owed (prepayment meters only) If you have any money owed, this will be shown with a breakdown of the charges and recovery rate. Only the appropriate amount owed screens are shown, so if you only owe money with a percentage per top-up, only this tab and summary tab will be shown.
Trio accessible. User manual Menu Meters Information on your electricity or gas meter and current meter readings. The supply status will change to reflect the status of your meter(s) - Supply on, Supply ready and Supply off. The Meters screen can reached from the main menu (Menu >...
Trio accessible. User manual Prepay (prepayment meters only) Prepay (prepayment meters only) Enable supply On some meters, the electricity supply can be enabled from the Trio without having to press a button on the meter. If your meter supports this capability, it will automatically appear in the Prepay menu when the supply is ready to be enabled.
Trio accessible. User manual Prepay (prepayment meters only) Top-up (20 digit code) The Trio can be used to top-up the meter(s). In the Prepay menu select Top-up, if both meters are in prepayment mode, then select the fuel to top-up.
Trio accessible. User manual Prepay (prepayment meters only) Top-up (40-digit and 60-digit codes) For some meters it is possible to enter longer top-up codes, that help configure your smart meter(s). As the code is very long, an additional dialogue appears to help check the code is correct before sending.
Trio accessible. User manual Prepay (prepayment meters only) Top-up history View the top-up history for your prepayment meters here. Only the fuel/s in prepayment mode will be available. Selecting a top-up will provide more details. Not all meters support prepayment top-up history.
Trio accessible. User manual Prepay (prepayment meters only) Low credit alert The low credit alert setting is designed to warn you that your balance is low, by default the setting comes from the meter, and if not it is set to £2.00 for each fuel.
Trio accessible. User manual Settings Settings Overview Use the arrow buttons ( u v ) to change the setting selection and press the OK button to view or change the selected setting. Press the return button (k) to return to the previous screen.
Trio accessible. User manual Settings Talking options Your Trio is designed to speak the contents of each screen. You can interrupt the speech at any time by pressing the top button (middle LED). This button also functions as a repeat button if you would like to hear something again.
Trio accessible. User manual Settings Budget Your Trio has been designed to help you track your energy usage and meet the budgets you set. The screen has four options: Budget period, Electricity budget value and Gas budget value. Select the period for the budget for both fuels; either daily, weekly or monthly.
Trio accessible. User manual Settings Display Use this screen to change the Display settings for your Trio. Brightness Set the brightness of the screen. This affects all screens. Adjust the brightness by selecting from High (100%), Medium (50%) and Low (20%).
Trio accessible. User manual Settings Sounds & Alerts Change the volume of alerts and if they are enabled or disabled. The screen has two options: Volume and Alerts. Volume This sets the volume of all sounds and alerts. Select to change the volume level- High (100%), Medium (50%), Low (20%).
Trio accessible. User manual Settings Advanced The advanced features include: Device info Information including the serial number and software version of your Trio. You may need this information when contacting your energy provider. This screen is not supported by speech...
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Trio accessible. User manual Settings Reset device The Sounds & Alerts screen can be reached from the main Menu (Menu > Settings > Advanced > Reset device) Use this screen to remove all your user settings including budgets, WiFi (if fitted), alerts and historic consumption data.
Trio accessible. User manual Troubleshooting Troubleshooting FAQs My Display isn’t showing any information If your Display shows , the banner bar is Awaiting data red, or there is no l symbol in the banner bar, this could be because your Display is out of range and is not able to communicate with the smart meter.
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Trio accessible. User manual Troubleshooting How do I turn off the audio or stop it talking? To stop the Display from talking, long press the top button (it is the middle LED). The Display will tell you speech has been turned off.
Trio accessible. User manual Status codes Status codes Your Display may show a status code when there is a problem. Code(s) Status Resolution Your Display has developed a fault. Please Display remove and re-insert the power supply or 1 ... 3 problem contact your utility provider.
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