Sony SAT-A1 Operating Instructions (primary manual) Operating Instructions Manual page 84

Symptom
Cannot cancel a pay-per-view order
via the Cancel Purchase menu option
Program guide does not bring up the
program you've chosen
Cannot bring up the Station Index
( button)
Cannot display favorite stations
Ratings limit, spending limit, or pay-
per-view lock not working properly
Cannot access locks or limits screens
Cannot lock or unlock the system
Alternate audio track is not available
Language of audio track is incorrect
Cannot record DSS program on VCR
Main Menu, buttons 4 and 6, do not
include the program categories that
you want
Access card problems
84
Appendix: Other Information
Possible Causes and Remedies
Y
You cannot cancel pay-per-view orders that you've watched or tuned to.
Also, you can cancel only programs you've ordered using the DSS remote
control. Call your program providers for details.
Y
You must press the
Although the guide automatically tunes to stations you highlight in any of
the guides, you must press the
Y
You cannot bring up the Station Index while a program guide is displayed
or if a message such as, "Press
button to clear any on-screen displays. Also, try switching to another non-
PPV station.
Y
You must set up your Favorite Station Guides before favorite stations can be
displayed. See page 51.
Y
Check locks and limits. Then check that the system is locked. See Chapter 5.
Y
The system must be unlocked before you can make changes to the locks and
limits. See Chapter 5.
Y
Make sure you've entered the correct passcode. If you've lost or forgotten
your passcode, call your program provider. See "Customer Support" on
page 2.
Y
Not all programs offer alternate audio tracks. See page 41.
Y
Check default language setting. The program provider may not make
available all the languages displayed in the Set Default Language screen.
See page 53. Check alternate audio track setting. See page 41.
Y
Check to make sure the VCR is connected correctly, and that the VCR is set
to receive the signal from the DSS receiver. See Chapter 3.
Y
If you're using the automatic timer to facilitate the recording of programs,
make sure the program you're trying to record does not conflict with any
locks or limits that have been set. If you're using the timer for PPV
programs, you must purchase these programs in advance, which may
require that you call your program provider to order the program.
Y
Make sure you are not trying to record a pay-per-view program that is
copy-protected by Macrovision. Some pay-per-view programs are copy-
protected at the discretion of the copyright owner. Call your program
provider for details.
Y
Use SELECT GUIDE to change the program category shown in button 4.
Use SELECT LIST to change the program category shown in button 6. See
page 33.
Y
Check that the card is inserted properly. See page 66.
Y
Call your program providers. See "Customer Support" on page 2.
button to select the program you've highlighted.
button to complete your selection.
to purchase" appears. Press the EXIT