Fidelis Direct/Internal 10G Quick Start Manual page 3

Technical Support
For all technical support related to this product, check with your site administrator to determine
support contract details. For support of your product, contact your reseller. If you have a direct
support contract with Fidelis Cybersecurity, contact the Fidelis Cybersecurity support team at:
•
Phone: +1 301.652.7190
•
Toll-free in the US: 1.800.652.4020 – Use the customer support option.
•
Email: support@fidelissecurity.com
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Web: http://www.fidelissecurity.com/customer-support/login
Sensor Setup Checklist
Check Fidelis Network Sensor – Appliance Requirements
Appropriate rack space, power, and cooling
Rack tools, rails, and connectors
Keyboard and video monitor / KVM switch for temporary appliance setup
Power cables — two per appliance, appropriate for power source and region
Ethernet cables (cat5 and optical) for Admin, Monitor, and iLO ports
Network switches with enough physical ports
Optical transceivers for switches
Logical network information: IP addresses, hostnames
For Fidelis Network Software version 8.3.4 and later, the appliance system type
Check ...also needed for Fidelis Network Cloud
Connection information from Fidelis Customer Support
Fidelis Network Cloud - Quick Start Guide
©Fidelis Cybersecurity
Fidelis Network™ Sensor Appliances
(Appendix B)
(Section 4)
(Section
3
QUICK START GUIDE
(Section 3)
5, Appendix A)
(Appendix
www.fidelissecurity.com
C)