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Troubleshooting – Frequently Asked Questions
HotSync problems
I cannot perform a HotSync operation. What should I check to
make sure I am doing it correctly?
, Check that the operating system of your computer is Windows
98SE/Me/2000 Professional.
, Check the Windows task tray to make sure the HotSync Manager is
running. If it is not running, open the HotSync Manager from the
Start menu.
, Make sure that the USB cable is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
, Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am using Outlook
operation.
, Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
, Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
, Make sure that Intellisync Lite is installed.
I cannot launch the HotSync Manager.
, Make sure you are not running another program, such as a network
or facsimile applications, that use the serial port you selected in the
Setup dialog box.
, Back up the Palm Desktop for CLIE software, uninstall it, and then
reinstall it.
Chapter6
Additional information
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as my PIM, but I cannot perform a HotSync
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