Troubleshooting - Sony MPKTHE Using Manual

Troubleshooting

This section describes how to solve common problems you may
encounter when using your HomePNA modem. Many problems have
simple solutions, so try these suggestions before you call Sony Customer
Support.
Topics
Topic: Why can't I see the other computers on my home network?
Your VAIO® computer and each connected computer must be configured
correctly to work on your home network.
❑
Verify that all linked computers are turned on and properly connected to your
home network.
❑
If the HomePNA device(s) has an indicator light, verify that it is lit.
❑
Verify that you have properly installed the HomePNA device(s) on each
computer(s). Review the documentation that came with each specific
HomePNA device.
❑
Interference from other devices may be causing the problem. Try
disconnecting any telephones or fax machines you may have connected to
your computer(s).
❑
Try locating another linked computer by following these steps:
1 From the Start menu, click Find, and then select Computer.
2 Type in a unique computer name you have previously assigned to
another computer, and click Find Now.
Topic: Why isn't my Internet connection working?
Your Internet connection can vary, depending on your ISP and equipment status.
❑
Verify that your VAIO computer is turned on.
❑
Contact your ISP directly to check for technical difficulties in your service
area.
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