Troubleshooting - Sony VAIO PCV-J150 Quick Start Manual

VAIO® Computer QuickStart

Troubleshooting

This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.
Topics
Topic: My computer does not start
❑
Check that the computer is plugged into a power source and that it is turned
on. Check that the power light is lit on the front panel of the computer.
❑
Confirm that a diskette is not in the diskette drive (unless you are using a
bootable diskette).
❑
Confirm that the power cord and all cables are connected firmly.
❑
If you plugged the computer into a power strip or Universal Power Supply
(UPS), make sure the power strip or UPS is turned on and working.
❑
Check that the display is plugged into a power source and turned on. Check
that the brightness and contrast controls are adjusted correctly. See the
manual that came with your display for details.
❑
Check that the computer is not in standby mode.
Topic: My computer or software program stopped responding
1 Press Ctrl+Alt+Delete to close the application that has stopped responding.
2 In the Close Program dialog box, scroll down until you locate the message
"Not responding" next to an application.
3 Select this application and click End Task. Windows attempts to close the
application. If the attempt is unsuccessful, a second dialog box appears.
4 Select End Task again.
❑
If you are unable to "unlock" the application, repeat the above steps but
select Shut Down when the Close Program dialog box appears.
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