Troubleshooting - Alcatel 3026 Manual

Troubleshooting ..........

Before contacting the service centre, you are
advised to follow the instructions below:
•
Y ou are advised to fully charge (
battery for optimal operation.
•
A void storing large amounts of data in your
phone as this may affect its performance.
•
U se User Data Format to perform phone
formatting or software upgrading, (to reset
User Data format, enter in *#336699*#).
ALL User phone data: contacts, photos,
messages and files will be lost permanently.
and carry out the following checks:
My phone is frozen or can't switch on
•
C heck the battery contacts, remove and
reinstall your battery, then turn your phone on
•
C heck the battery power level, charge for at
least 20 minutes
•
I f it still does not work, please use User Data
Format to reset the phone.
My phone has not responded for several
minutes
•
R estart your phone by pressing and holding
the key
•
R emove the battery and re-insert it, then
restart the phone
•
I f it still does not work, please use User Data
Format to reset the phone.
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My phone turns off by itself
•
C heck whether your phone is locked
when not in use, and make sure you don't
accidentally turn off your phone when locking
it by pressing the power key
) the
•
C heck the battery charge level
•
I f it still does not work, please use User Data
Format to reset the phone.
My phone can't charge properly
•
M ake sure you are using an alcatel battery
and the charger from the box
•
M ake sure your battery is inserted properly
and clean the battery contact if it's dirty.
It must be inserted before plugging in the
charger
•
M ake sure that your battery is not
completely discharged; if the battery power
is empty for a long time, it may take around
20 minutes to display the battery charger
indicator on the screen.
•
M ake sure charging is carried out under
normal conditions (0°C to +40°C)
•
W hen abroad, check that the voltage input
is compatible
My phone can't connect to a network or "No
service" is displayed
•
T ry connecting in another location
•
V erify the network coverage with your
operator
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