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Troubleshoot
The ClassFlow Connect is not showing the correct screen size on
my display.
If your ClassFlow Connect is not showing the correct screen size,
shut down your device from the menu, ensure your display/
projector is turned on, then restart the device. Although not
recommended, the ClassFlow Connect can be restarted by
holding down the power button. You should only do this if you
cannot access the main menu.
My interactive display is not calibrated.
Your device is optimized to work best with Promethean
ActivPanels and ActivBoards. The calibration program is
already built into your device. Your device is also compatible
with the standard Microsoft touch driver and will work with
most 3rd party panels supporting single and multi-touch. All
non-Promethean boards and panels should be calibrated
prior to being connected to your device. Please see your
manufacturer's instructions on how to calibrate your display.
I forgot my administrative password. What do I do?
If your password has been changed, and you are locked out
of your administrator settings, please contact Promethean
Technical Support.
My AirPlay compatible device cannot find the ClassFlow
Connect on the same network.
IP Multicast MUST be available on your network in order to
run AirPlay services. Check with your network administrator to
ensure that IP Multicast features are turned on in your network
settings.
18
ClassFlow Connect Installation & User Guide
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