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800-11248 11/13/15 Rev. J
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Table of Contents
Related Manuals for Honeywell AlarmNet 360
Summary of Contents for Honeywell AlarmNet 360
- Page 1 Hints for use: • When viewing in a web browser, hit F11 to toggle full screen mode. • Use the bookmarks panel or table of contents to jump to the desired topic. Each page header has a quick link Tab to the table of contents, and a quick link Tab to the list of AlarmNet tasks.
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Page 2: Table Of Contents
Table of Contents Overview .................................... 1 What’s New? ..................................1 Accessing AlarmNet 360 ............................... 1 Obtaining a Central Station Account..............................1 Obtaining a Dealer Account ................................1 Logging In ......................................2 Navigating AlarmNet 360 .................................. 2 Finding the right AlarmNet tool ..........................4 Tools .................................... - Page 3 Managing Company Information and Staff Notifications........................27 DEVICES ► Device Programming ► Program/Replace (central station and dealer) ................ 28 Editing the Account ....................................29 Adding IP Video Devices (TC1 ready) ..............................30 DEVICE PROGRAMMING ► Program/ Replace Device(central station and dealer) ................32 DEVICE PROGRAMMING ►...
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Page 4: Overview
Contents Overview This guide explains how to use the AlarmNet 360 online web application. AlarmNet 360 is a web based tool set for central station and dealer/installation companies to enable programming and testing of their AlarmNet communication devices and to create remote access service accounts. These tasks are easily accomplished from any PC with internet access. -
Page 5: Logging In
Navigate to the AlarmNet 360 home page using either the desktop shortcut (created in the last step) or by typing the address into the browser's address field. The Login page appears. - Page 6 AlarmNet360 Online Help Guide Contents Tasks Further, each Central Station or Dealer can create subusers and assign Authority Levels and Features to their subusers. Manage Users (See the “ ” tool.) At the tool bar, selecting a category brings up the associated tools. When a tool is selected, an information window appears where you can view, edit, add, or delete information.
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Page 7: Finding The Right Alarmnet Tool
SIMs, etc. The revised AlarmNet 360 interface is easy to navigate. It uses tool bar tabs that groups associated tools. For each tool, the workflow has been improved to naturally move you through a series of screens to complete a task. - Page 8 AlarmNet360 Online Help Guide Tasks Contents Task Location device, take ownership (central station) Devices ► Device Programming, then at the blue tool bar, select Take Ownership. (dealer) Devices ► Device Programming ► Take Ownership Devices ► Device Programming editing, account IP devices (TC1), adding, editing, deleting Devices ►...
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Page 9: Tools
AlarmNet360 Online Help Guide Contents Tasks Tools Each tool will be discussed in the order they appear on the Tool Bar. DEVICES ► Device Status (central station) This tool enables you to quickly check the status of a particular AlarmNet communication device. Find the device by performing a search. - Page 10 AlarmNet360 Online Help Guide Tasks Contents For example: US UL LINE SEC [5 minute supervision] WEEKLY [7 day supervision] CN UL LINE SEC [3 minute supervision] MONTHLY [30 day supervision] DAILY [24 Hour supervision] NO SUPERVISION Last Status Check IN: Last Date and Time the device checked in. Next Status Check IN: Next scheduled check-in Date and Time.
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Page 11: Devices ► Device History (Central Station)
AlarmNet360 Online Help Guide Tasks Contents QOS Data (Quality of Service) Shows basic information about the signal levels and input voltages of the device. (only available on AlarmNet GSM type devices.) Network Good Marginal –20 dBm to –89 dBm –90 dBm to –98 dBm –99 dBm to –104 dBm –105 dBm and under 3G /4G... - Page 12 AlarmNet360 Online Help Guide Tasks Contents Start by checking if the SIM is already activated. In the MAC or AID field, enter the number. (Choose MAC for a SIM; or choose AID for the VISTA-GSM module used with the VISTA-21iP control panel.) Then click Get Status. NOTE: The SIMs used in the Canadian modules are all pre-activated.
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Page 13: Devices ► Substitution Pin Generation (Central Station)
AlarmNet360 Online Help Guide Contents Tasks DEVICES ► Substitution PIN Generation (central station) This tool enables you to generate a substitution PIN for communication devices when replacement is required. It provides an easy method to transfer the old device City, CS, and Subscriber number to the new device. Read the on-screen instructions, then fill in the fields. - Page 14 A new device may be registered to this account after submitting a cancellation as “Removed from Service”, and then confirming that status has been changed on AlarmNet 360. Active – The device is actively using the network and may be billed.
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Page 15: Alarmnet Service Types
AlarmNet360 Online Help Guide Tasks Contents Terms . . . Definition Account Details pop- Double clicking the account’s Sub number causes a details pop-up window to appear. up window • The pop-up window will close after 5 minutes. If the pop-up is refreshed or any work is done in the pop-up window, it will reset the time to close back to 5 minutes. - Page 16 AlarmNet360 Online Help Guide Tasks Contents – 13 –...
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Page 17: Accounts ► Communication Failures (Central Station)
AlarmNet360 Online Help Guide Contents Tasks ACCOUNTS ► Communication Failures (central station) This tool enables you to view which devices are experiencing communication failures. Make your selections from the drop-down field. Upon completion, click Search. A listing of all communication devices that experienced failures will be listed. - Page 18 AlarmNet360 Online Help Guide Tasks Contents – 15 –...
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Page 19: Accounts ► Account Generation (Central Station)
AlarmNet360 Online Help Guide Tasks Contents ACCOUNTS ► Account Generation (central station) This tool enables you to generate a new Subscriber account or range of subscriber accounts for distribution to a dealer. Enter the data as required. Upon completion, click Submit Request. The request is sent to AlarmNet; when approved the new account numbers will appear for the central station. -
Page 20: Accounts ► Account Cancellation (Central Station)
AlarmNet360 Online Help Guide Tasks Contents ACCOUNTS ► Account Cancellation (central station) This tool enables you to cancel Subscriber accounts. When selected, the Account Cancellation form appears, allowing you to cancel one account or multiple accounts using a batch file. To proceed, you must enter the required details and then click Submit Cancellation. -
Page 21: Creating Batch Files For Multiple Account Cancellations
AlarmNet360 Online Help Guide Tasks Contents Creating Batch Files for M ultiple Account Cancellations Create the batch file by using either a spreadsheet or text editor such as “Notepad” to create the batch file. For a spreadsheet, use the following format. 1234 1235 1236... -
Page 22: Accounts ► Coverage Maps (Central Station And Dealer)
AlarmNet360 Online Help Guide Contents Tasks ACCOUNTS ► Coverage Maps (central station and dealer) This tool enables you to display coverage maps for AlarmNet A, and G networks. Various search criteria are available. Choose the search criteria and click Submit Request, or click the area for a particular network. The resulting map can be zoomed in by clicking the desired area. -
Page 23: User Authority Levels
AlarmNet360 Online Help Guide Tasks Contents User Authority Levels There are five user authority levels in AlarmNet, and each can be given different features they can invoke. The different authority levels follow the security restrictions below: SuperUser SuperUser If a higher level attempts to edit a lower level, where the lower level profile has features enabled that the higher-level profile does not have, editing is prevented. -
Page 24: Adding A User
AlarmNet360 Online Help Guide Tasks Contents • Enable: Monthly Supervision Rate (for Device Status and Programmerless Registration) “Create, Disable and Modify” • Manage Users - (not available to be assigned for Branch User) • Programmerless Registration • Substitution Pin Generation •... -
Page 25: Editing A User
AlarmNet360 Online Help Guide Contents Tasks Click Add User. An information form appears. Fill in all the fields and click Submit. A confirmation message appears, click OK. You are brought to the Edit User window that enables you to assign privileges, etc. Proceed to the next topic. - Page 26 AlarmNet360 Online Help Guide Tasks Contents Check to disable the user. This field will appear for Central Stations only. Edit the user by first assigning an Authority Level. Assign Features for the user. IMPORTANT – Only those features that you are authorized to assign will appear. See the list of these features at the end of this topic.
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Page 27: My Company ► Dealer Services Config (Central Station)
AlarmNet360 Online Help Guide Tasks Contents MY COMPANY ► Dealer Services Config (central station) Note that, by default “Dealer Services Config” is turned ON for all SuperUsers. This tool enables central stations to authorize certain Dealers to have Remote Services and Video Services. Video Services Only –... -
Page 28: My Company ► My History (Central Station And Dealer)
MY COMPANY ► Web Usage (central station) This tool can display usage of the AlarmNet 360 website by users for all actions, at all companies. The depth of data displayed will vary according to your hierarchy. It provides a historical record of all access sessions and their actions. - Page 29 AlarmNet360 Online Help Guide Tasks Contents – 26 –...
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Page 30: My Company ► Company Information (Central Station Super Users, And Dealer Managers)
AlarmNet360 Online Help Guide Contents Tasks MY COMPANY ► Company Information (central station super users, and dealer managers) This tool enables you to manage Company Information and email lists to inform your staff of important information and notifications. Typical information includes: •... -
Page 31: Devices ► Device Programming ► Program/Replace (Central Station And Dealer)
AlarmNet360 Online Help Guide Contents Tasks DEVICES ► Device Programming ► Program/Replace (central station and dealer) This tool enables you to search for all programmed devices by account number, or for a specific device by MAC number. Depending on the device, other This button opens a Program New Device choices may appear. -
Page 32: Editing The Account
AlarmNet360 Online Help Guide Tasks Contents Use the Select a City-CS drop-down menu or the City-CS-Sub field to set the search criteria, then click Search. You can view details on a particular device by clicking the corresponding Acct #. Or you may edit the device by using the Actions drop-down menu, selecting the action and clicking GO. -
Page 33: Adding Ip Video Devices (Tc1 Ready)
” topic. Honeywell offers an array of IP based video devices such as the iPCAM-WI, iPCAM-PT, ACU Converter, etc., to add, delete, or edit the names of these devices you need the MAC number for the device. Refer to the installation guide if you need help in locating this number. - Page 34 AlarmNet360 Online Help Guide Tasks Contents Enter the MAC number for the device, and a descriptive name (maximum of 6), then click Save. – 31 –...
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Page 35: Device Programming ► Program/ Replace Device(Central Station And Dealer)
AlarmNet360 Online Help Guide Tasks Contents DEVICE PROGRAMMING ► Program/ Replace Device(central station and dealer) This is a wizard base tool that enables you to program a new GSM, i-GSM, or internet only communication device. The steps included in this tool are specifically tailored to task being accomplished. As you start to enter data, such as the MAC ID, AlarmNet will recognize the type of device and generate the next appropriate wizard screen. - Page 36 AlarmNet360 Online Help Guide Contents Tasks This feature enables you to access the account after the wizard completes to configure the TC2 account for the customer. This is especially useful for accounts that employ advanced devices, and for those customers that do not have advanced web experience.
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Page 37: Device Programming ► Program/Replace Device (Central Station And Dealer)
You are immediately logged into the account and can Pre-Configure it for the customer. After the TC2 account is configured, log out and you are returned to AlarmNet 360 to enable working with the newly created AlarmNet account. (The Pre-Configure button will remain active until the account is commissioned then the reverse arrow for normal punch through appears.) -
Page 38: Accounts ► Manage Tc 2.0 Accounts (Central Station And Dealer)
AlarmNet360 Online Help Guide Tasks Contents Accounts ► Manage TC 2.0 Accounts (central station and dealer) This tool is for managing accounts associated with TC 2.0 ready Internet, GSM or combination I/GSM communication devices (and associated IP devices) that have been configured for a Total Connect 2 end user account. Use the search filters on top to find the account. -
Page 39: Adding Tux Series Automation Devices
AlarmNet360 Online Help Guide Tasks Contents Adding TUX series Autom ation Devices Note: You can use TUX only on Vista series panels. To add TUX devices to a TC2 ready control panel (such as a VISTA 21-iP) perform the following: Select the account and click the adjacent to expand. -
Page 40: Deleting A Tc2 Account Or Location
AlarmNet360 Online Help Guide Tasks Contents Deleting a TC2 Account or Location There are a few options for deleting a user or associated devices. First find the account using the Search Field and Search Text as appropriate. In the example below we used the City-CS-Sub filter, and entered the account number in the Search Text field (xx-xx-xxxx). -
Page 41: Resetting The Tc2 Account Username, Email, Or Password
DEVICES ► Device Programming ► Take Ownership (central station and dealer) This tool enables you to take ownership of a device that was programmed by Honeywell Tech Support. Once the dealership takes ownership, they are able to manipulate the comm. device just like they would if it was programmed by the dealer. -
Page 42: Api Documents (Central Station And Dealer)
AlarmNet360 Online Help Guide Tasks Contents API DOCUMENTS (central station and dealer) W hat is an API ? The Application Programming Interface (APIs) are set of requirements that govern how one application can talk to another. For example, virtually all software has to request other software to do some things for it. APIs are what make it possible to move information between programs. - Page 43 AlarmNet360 Online Help Guide Tasks Contents – 40 –...
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Page 44: Reports (Central Station And Dealer)
AlarmNet360 Online Help Guide Tasks Contents REPORTS (central station and dealer) This tool enables you to generate and save detailed subscriber reports. From the tool bar select Reports > My Dashboard. M y Dashboard The dashboard has multiple widgets, each one representing data in charts. You can click the icon next to every widget for more information. - Page 45 AlarmNet360 Online Help Guide Tasks Contents TC 2.0 Customer Engagement The TC 2.0 Customer Engagement widget displays the Engagement level of the Customer using different mediums such as Web or mobile devices. The average Login per day is measured based on the following slab: •...
- Page 46 AlarmNet360 Online Help Guide Tasks Contents TC 2.0 No Login The TC 2.0 No Login widget displays the distribution of Accounts/Customers who have not logged on into the Total Connect 2.0 system. Communicator Product The Communicator Product widget displays the distribution of security accounts by their Radio Type. Device Installed The Devices Installed widget displays the distribution of devices (Lights, Locks, Thermostats) installed at the Customer Site (Total Connect).
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Page 47: Top Noisy Accounts
AlarmNet360 Online Help Guide Tasks Contents Top N oisy Accounts The Top Noisy Account report displays the list of top noisy accounts for the selected period. A maximum of 10 accounts are displayed. NOTIFICATION (central station and dealer) This tool provides notifications to the customer (Dealer/Installer). On the Tool Bar there is a status indicator. If the status indicator is displaying BLUE, please read the latest notifications. -
Page 48: Understanding Total Connect Services
Contents Understanding Total Connect Services The “Total Connect” suite of services provides additional flexibility to a powerful Honeywell security system. Because these services utilize various communication technologies outside of our control, the user should be aware how these impact the use of Total Connect. These services are intended as a convenience for the user, and do not replace Central Station reporting of critical events (alarms, troubles, etc.). - Page 49 AlarmNet360 Online Help Guide Tasks Contents control panel At this time, Total Connect 2.0 does not support control panel partitions two through eight. partition support Partition support is limited to Partition One, even on panels that have more than one partition enabled.
- Page 50 AlarmNet360 Online Help Guide Tasks Contents fire zones, bypassing When using Remote Access, if you attempt to bypass a fire zone, the fire zone WILL NOT be bypassed. keypad – full control When using Remote Access, if the keypad type is set to “Full Control,” you may view status and control all partitions using the “System Status”...
- Page 51 Currently, the SMS Text Message command service operates in conjunction with a wireless service service hosting company to support the short code used by Honeywell, which is “ALARM” or 25276. This hosting service covers the vast majority of carriers supporting SMS service today.
- Page 52 Notifications” are set to Total Connect 2.0 (Enhanced Rpts) in AlarmNet 360. After verifying the AlarmNet 360 device programming, ensure that the data is in the device by performing a “Send Data” command from the “Show Programmed Devices” page of AlarmNet 360.
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Page 53: Reference Information
AlarmNet360 Online Help Guide Tasks Contents Reference Information Total Connect 2.0 Compatible Devices Control Panels Version Comment For control panels verify compatibility by checking the product carton for a blue “TC2 Ready” label, or checking the version number that appears on the product carton and on the PCB board PROM label. LYNX 5100 LYNX 5000 LYNX L3000... -
Page 54: Agreement Documents
3 – AlarmNet administration and website support Monday thru Friday, 8:00 am to 5:00 pm ET. Latin America & Caribbean 305-805-8188: Monday thru Friday, 8:00 am to 5:00 pm ET. region: MyWebTech http://www.security.honeywell.com/hsc/resources/MyWebTech/ (Online technical database.) Notes – 51 –... - Page 55 AlarmNet360 Online Help Guide Tasks Contents – 52 –...
- Page 56 TRADEMARKS Honeywell, and AlarmNet are registered trademarks of Honeywell International Inc. Total Connect is a trademark of Honeywell International Inc. All other trademarks are the properties of their respective owners. 2 Corporate Center Drive, Suite 100 P.O. Box 9040 Melville, NY 11747 Copyright ...