Troubleshooting; If Trouble Occurs - Sony DPF-A710/A700 Handbook

Troubleshooting

If trouble occurs

Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom Check item
The power is not • Is the AC power plug
turned on.
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item
No images are • Is a memory card inserted
displayed on the
screen.
• Does the memory card
• Is the file format compatible
Images are not • Were these images saved
played back in the
order of shooting
• Were these images edited on
date.
inserted correctly?
properly?
contain images saved with a
digital camera or other
device?
with DCF?
from a computer?
a computer?
Cause/Solutions
c Insert the power plug properly.
Cause/Solutions
c Insert a memory card properly.
(page 13)
c Insert a memory card containing images.
c Check the file formats that can be
displayed. (See Operating Instructions –
"Specifications")
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
c If you edit or save an image file on a
computer, the date of the file was
modified. Images are thus displayed in
order of the modified date instead of the
shooting date.
Continued
GB
47