Troubleshooting; If Trouble Occurs - Sony DPF-D830 Handbook

Troubleshooting

If trouble occurs

Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Symptom Check item
The power is not • Is the AC power plug
turned on.
• Is the built-in battery pack
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item
No images are • Is a memory card inserted or
displayed on the
screen.
• Does the memory card
• Are images stored on the
• Is the file format compatible
Images are not • Were these images saved
played back in the
order of shooting
• Were these images edited on
date.
GB
46
inserted correctly?
out of charge?
an external device connected
properly?
contain images saved with a
digital camera or other
device?
external device?
with DCF?
from a computer?
a computer?
Cause/Solutions
c Connect the AC adaptor properly.
Cause/Solutions
c Insert a memory card (page 12) or connect
an external device (page 41) properly.
c Insert a memory card containing images
or connect an external device containing
images.
c Check the file formats that can be
displayed. (See Operating Instructions –
"Specifications")
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
c If you edit or save an image file on a
computer, the date of the file was
modified. Images are thus displayed in
order of the modified date instead of the
shooting date.