Sony DSC-U10 Operating Instructions (primary manual) Operating Instructions Manual page 82

Computers
Symptom
You do not know if the OS of
your computer is compatible.
You cannot install the USB
driver.
Your computer does not
recognize your camera.
You cannot copy images.
82
Cause
—
—
• You are attempting to install the USB
driver on a machine that is not running a
supported OS.
• You are not using the supplied USB
cable.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] in the [
• The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
• The USB driver is not installed.
• The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
• No "Memory Stick" is inserted.
• The camera is not correctly connected to
your computer.
• You are not using the correct copy
procedure for your OS.
—
Solution
p Check "Recommended computer
environment" (page 56).
p In Windows 2000, log on as Administrators
(authorized Administrators) (page 59).
p —
p Use the supplied USB cable (page 68).
p Disconnect the USB cable, and connect it
again firmly. Make sure that "USB MODE" is
displayed on the LCD screen (pages 68 and
89).
p Set it to [NORMAL] (page 89).
].
p Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
p Install the USB driver (page 58).
p Delete the device which is not recognized, then
install the USB driver (pages 58 and 71).
p Insert a "Memory Stick."
p Connect the camera and your computer correctly
using the USB cable (page 68).
p Follow the designated copy procedure for your
OS (page 56).
p If you are using the "PIXELA ImageMixer for
Sony" application software, click on HELP.