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FAQs & Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
• Switch off all rangehood controls.
• Switch the rangehood off at the power outlet and immediately unplug.
• Call Kogan After Sales Support on 1300 256 426.
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below.
IMPORTANT!
If your appliance appears to be operating incorrectly, then you should disconnect it from your
electrical supply and then contact Kogan After Sales Support on 1300 256 426.
WARNING!
Do not attempt to repair the rangehood yourself.
Please note that if a technician is asked to attend whilst the product is under warranty and finds
that the problem is not the result of an appliance fault, then you may be liable for the cost of the
call out charge.
The appliance must be accessible for the technician to perform any necessary repair. If your
appliance is installed in such a way that a technician is concerned that damage will be caused to
the appliance or your kitchen, then they will not complete a repair. This includes situations where
the rangehood has been tiled in or sealed in with a sealant.
Please refer to the conditions of that appear on the warranty card at the rear of this user manual.
FAULT
COMMON CAUSE
The lights work,
The motor is blocked or
however the
jammed.
motor does not
The capacitor is damaged.
work.
Neither the
Beside the above mentioned, check the following:
lights or the
Light globes are damaged
motor works.
or blown
The power cord is loose.
The rangehood
The rangehood canopy
is vibrating
is not fixed to the wall
against the wall.
correctly.
Insufficient
The distance between
suction.
the rangehood and your
cooktop is too great.
11
COMMON SOLUTIONS
Call After Sales Support for
further guidance.
Call After Sales Support for
further guidance.
Call After Sales Support for
further guidance.
Ensure that the rangehood is
correctly plugged in and the
power outlet is switched on.
Ensure that the internal safety
screws have been used and are
tight.
Have your installer re-adjust the
installation position, ensuring
that
the minimum distances are
observed as per the building
code.
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