This chapter explains how to resolve typical problems you may encounter when using the label printer. If you
have any problems with the printer, first make sure you have performed the following tasks correctly:
Connect the printer to an electrical socket. For more information, see Connect the Power Cord on page 4.
Remove all protective packaging from the printer.
Install and select the correct printer driver. For more information, see Install the Printer Driver and Software
on a Computer on page 8.
Connect the printer to a computer. For more information, see Connect the Label Printer to a Computer
on page 8.
Close the DK Roll Compartment Cover completely.
Insert a DK Roll correctly. For more information, see Load the DK Roll on page 5.
If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter,
you are unable to resolve your problem, visit the Brother support website at support.brother.com.
Driver Installation Problems (for Windows)
The "Device driver software was not
successfully installed." message
appears on the computer.
• I cannot install the printer driver
even if I follow the correct
• I cannot see my printer listed in
P-touch Editor even though I have
installed the printer driver.
• Although such Windows messages may continue to appear during the
installation, you can still install the driver correctly using the installer.
• Before you run the installer, make sure that the printer is on and that it is
connected to your computer with a USB cable.
• If the printer driver is not successfully installed, go to I cannot install the
printer driver even if I follow the correct procedure. on page 43.
If you cannot use your printer even though you have installed the printer driver:
1 Download the Printer Driver Uninstaller from support.brother.com.
2 Use the Printer Driver Uninstaller to remove the printer information.
3 Run the installer again and follow the on-screen instructions to proceed with