LG BH9530TW Service Manual page 26

DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported
Is the customer using a
digital cable connection?
YES
Is the customer using an
analog cable connection?
YES
Is the display
HDCP compliant?
YES
Has the customer tried the
device on another display?
YES
Has the customer tried
another cable?
Make sure the customer's simultaneously connecting analog component
cable with HDMI cable. And then If Copy Protected Disc is playing back,
NO
analog component output is no picture. Only when the analog output
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.
Customer's using an DVI , or HDMI cable connection need to set
the resolution on the product. Actually our BD can support 480i~1080p
NO
but some TVs can just support specific resolution so in order to match
resolution between TV & BD P user can choose AUTO mode
Make sure the display is HDCP compliant when using a DVI or
NO
HDMI connection. A lack of HDCP compliancy on the display may
cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
Ask the customer to connect the device to another display.
NO
If the device starts working, then the problem may be the original display.
The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
Ask the customer to replace the cable between the device and display.
NO
If the problem is corrected, then the problem was with the cable.
If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
2-11
at the setup menu.