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RELIABLE CORPORATION 3-YEAR PRODUCT
WARRANTY POLICY FOR THE VIVIO GARMENT
STEAMER (MODEL 500GC + 550GC)
Reliable Corporation ("Reliable") warrants to the original purchaser of the garment
steamer noted above from Reliable (the "Vivio") that for a period of three (3) years
from the date of purchase it will be free from defects in materials and workmanship
when utilized for normal household use by the original purchaser only.
Subject to the conditions and limitations set forth herein, Reliable will either repair or
replace any part of a Vivio that proves defective by reason of improper workmanship
or materials. If the defective Vivio is no longer available and cannot be repaired
effectively or replaced with an identical model, Reliable shall replace the defective
machine with a current Reliable machine of equal or greater value. Replacement
products will be provided by Reliable on an exchange basis, and will be either new
or refurbished to be functionally equivalent to new. If Reliable is unable to replace
a Vivio, it will refund the current value of that Reliable machine at the time the
warranty claim is made.
This limited warranty does not cover any damage to the Vivio that results from
improper installation, accident, abuse, misuse, unreasonable use, natural disaster,
abnormal mechanical or environmental conditions or any unauthorized disassembly,
repair or modification. This limited warranty does not extend to any indirect,
consequential or incidental damages that may be suffered by a user from the use
of the Reliable Vivio, including without limitation, any liability for third party claims
for damage, and is limited to the amount paid by the original purchaser for the Vivio
with respect to which this limited warranty protection applies. This limited warranty
does not apply with respect to products that have been altered or for products
not purchased directly from Reliable or a dealer authorized by Reliable to sell the
Reliable Vivio.
This limited warranty is the only warranty that applies to the Reliable Vivio garment
steamer, supersedes any and all terms that may be contained in any other document
or purchase order and may not be altered or amended except expressly in writing by
Reliable.
To obtain a repair or replacement under the terms of this warranty, please contact
our customer service group at 1 800 268 1649 or at support@reliablecorporation.
com. You will be required to submit an original receipt via fax or e-mail. The receipt
must reflect that you are the original purchaser, the product was bought directly
from Reliable or from an authorized Reliable dealer and that the warranty claim is
being made in compliance with the terms set out in this document or any subsequent
document issued by Reliable in connection with this policy. You will be issued a
return authorization number (RA#) and asked to ship the defective product together
with proof of purchase and RA#, prepaid insured to the following address: Reliable
Corporation,5–100 Wingold Ave, Toronto, ON M6B 4K7.
Freight collect shipments will be refused. The risk of loss or damage in transit will be
borne by the customer. Once Reliable receives the defective product, it will initiate
the repair or replacement process.
If you have any questions regarding this warranty, you may write to:
Reliable Corporation
100 Wingold Avenue, Unit 5
Toronto, Ontario
Canada M6B 4K7
www.reliablecorporation.com
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