Related Manuals for Dell Chromebook 3400
Summary of Contents for Dell Chromebook 3400
- Page 1 Dell Chromebook 3400 Service Manual Regulatory Model: P101G Regulatory Type: P101G001...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................5 Safety instructions................................5 Storing Chromebooks for long term - best practices....................5 Before working inside your computer..........................6 After working inside your computer..........................6 2 Technology and components..........................7 USB features..................................7 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)......................7 Speed.....................................8 Applications...................................8 Compatibility................................. - Page 4 4 Troubleshooting............................80 Basic troubleshooting..............................80 Power issues................................80 CROSH....................................84 CROSH commands................................. 85 Chrome commands................................. 86 Commonly used CROSH command..........................92 Check battery charging status..........................92 Reset Chromebook................................99 Recovery Chromebook..............................104 Recovering the Chromebook..........................104 5 Getting help............................... 108 Contacting Dell................................108 Contents...
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Page 5: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 6: Before Working Inside Your Computer
Connect the Chromebooks to a charger and a power source, which will get them out of the battery disconnect state. Power up your device. Connect your Chromebooks to WiFi and update them to the latest Chrome OS release. This can take time, as multiple Chrome OS versions may have been released since the last time the device was updated. Before working inside your computer About this task To avoid damaging your computer, perform the following steps before you begin working inside the computer. -
Page 7: Technology And Components
Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer. Topics: • USB features • Keyboard • Touchpad • Bluetooth USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. -
Page 8: Speed
Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full- Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. -
Page 9: Compatibility
Keyboard Dell keyboards have a few extra features to help you browse the web effortlessly and efficiently. The keyboard contains a dedicated search key and a new row of web shortcut keys. A standard USB Windows keyboard can also be used with the Chromebook, using the same keyboard shortcuts. -
Page 10: Touchpad
To see more shortcuts, simply press Ctrl+Alt+? To open the keyboard viewer on your screen. Touchpad This page contains information for Dell touchpad gestures. The following table lists some gestures and actions supported by the Chromebook touchpad: Technology and components... -
Page 11: Bluetooth
Table 4. Touch pad gestures Touchpad gestures Gestures Explanation Simply move your finger across the touchpad. Press down on the lower half of the touchpad. Since tap-to-click is enabled by default, you can quickly tap the touchpad to click. Click the touchpad with two fingers. Place two fingers on the touchpad and move them up and down to scroll vertically, left and right to scroll horizontally. - Page 12 these icons, your Chromebook does not support Bluetooth. If your Chromebook supports Bluetooth, it can connect to a wide range of the Bluetooth accessories, including the following: • Keyboards • Mice • Speakers • Headphones • Headsets (audio only) To connect a Bluetooth device with your Chromebook, you need to pair them. Here is how: Sign in to your Chromebook.
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Page 13: Removing And Installing
Removing and Installing microSD card Removing microSD card Prerequisite Follow the procedure in before working inside your computer. Steps Press the microSD card to release it from the computer [1]. Remove the microSD card from the computer [2]. Installing microSD card Step Slide the SD card into its slot until it clicks into place [1, 2]. -
Page 14: Base Cover
Next step Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. Steps Loosen the 11 captive screws that secure the base cover to the computer. Removing and Installing... - Page 15 Pry the base cover from the edge using a plastic scribe [1, 2]. Removing and Installing...
- Page 16 NOTE: While removing the base cover, on-site technicians must take care to remove the base cover carefully. There are prying recess points next to the left and right hinges which ease the disassembly procedure. With the help of a plastic scribe, pry open from the top left side of the base cover, continue working your way around the left and right side of the base cover, then remove the base cover from the system.
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Page 17: Installing The Base Cover
Installing the base cover Steps Align the base cover on the computer and press the edges of the cover until it clicks into place. Removing and Installing... - Page 18 Tighten the 11 captive screws to secure the base cover to the computer. Removing and Installing...
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Page 19: Battery
If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Removing and Installing... -
Page 20: Removing The Battery
Removing the battery Prerequisites Follow the procedure in before working inside your computer Remove the microSD card. Remove the base cover. Steps Disconnect the battery cable from the connector in the system board [1]. Unroute the battery cable from the routing channel [2]. Remove the three (M2.0x4.0) screws that secure the battery to the palmrest [1]. - Page 21 Pry the battery from the bottom edge [1] and remove the battery from the computer [2]. Removing and Installing...
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Page 22: Installing The Battery
Installing the battery Steps Peel the protective film before installing the battery [1]. Align the battery into the slot on the computer and press the battery on the upper right corner to fix it to the palmrest [2]. Removing and Installing... - Page 23 Replace the three (M2.0x4.0) screws to secure the battery to the palmrest [1]. Affix the adhesive tape to the battery [2, 3]. Removing and Installing...
- Page 24 Reroute the battery cable and connect the cable to the connector on the system board [1, 2]. Removing and Installing...
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Page 25: Speaker
Next steps Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Speaker Removing the speakers Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. - Page 26 Unroute the cable from retention clips in the routing channel. Removing and Installing...
- Page 27 Lift the speakers away from the computer. Removing and Installing...
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Page 28: Installing The Speakers
Installing the speakers Steps Place the speakers into the slots on the computer. Removing and Installing... - Page 29 Reroute the speaker cable through the retention clips in the routing channel. Removing and Installing...
- Page 30 Connect the speaker cable to the connector on the system board [1]. Affix the adhesive tapes to secure the speaker cable to the computer [2, 3]. Removing and Installing...
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Page 31: Input Output Board
Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Input Output board Removing the Input and output board Prerequisites Follow the procedure in before working inside your computer. - Page 32 Remove the two (M2.0x4.0) screws that secure the IO board bracket to the IO board [1]. Use a plastic scribe to lift the IO board bracket away from the palmrest [2]. Removing and Installing...
- Page 33 Remove the two (M2.0x4.0) screws that secure the IO board to the palmrest [1]. Lift the IO board away from the computer [2]. Removing and Installing...
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Page 34: Installing Input Output Board
Installing Input output board Steps Place the IO board to its slot in the computer [1]. Replace the two (M2.0x4.0) screws that secure the I/O board to the palmrest [2]. Removing and Installing... - Page 35 Place the IO board bracket to its slot and replace the two (M2.0x4.0) screws that secure the bracket to the IO board [1, 2]. Removing and Installing...
- Page 36 Connect the Type-C power cable to the connector on the IO board [1]. Connect the 30-pin and 40-pin IO board cables and close the latch to secure it to the IO board [2]. Removing and Installing...
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Page 37: Keyboard Interposer Board
Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Keyboard interposer board Removing the keyboard interposer board Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. - Page 38 Remove the two (M2.0x4.0) screws that secure the keyboard interposer board to the palmrest [1]. Lift the keyboard interposer board away from the computer [2]. Removing and Installing...
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Page 39: Installing The Keyboard Interposer Board
Installing the keyboard interposer board Steps Carefully insert the keyboard interposer board to its slot [1]. Replace the two (M2.0x4.0) screws to secure the keyboard interposer board to the palmrest [2]. Removing and Installing... - Page 40 Connect the keyboard cable and keyboard interposer board cable to the connectors on the interposer board and system board [1, 2]. Removing and Installing...
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Page 41: Keyboard
Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. - Page 42 Turn the system and carefully pull the keyboard cable through the gap in the palm rest. Lift and pull the keyboard out from the computer [1, 2]. Removing and Installing...
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Page 43: Installing The Keyboard
Installing the keyboard Steps Align the keyboard trim with the tabs on the system, and slightly lift it [1, 2]. Carefully insert the keyboard cable through the gap on the palm rest and place the keyboard trim to its place [1, 2]. Removing and Installing... - Page 44 Press the keyboard until it clicks into place and then turn the system [1, 2]. Removing and Installing...
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Page 45: System Board
Pull the keyboard cable from the gap in the palmrest and connect to the connector on the keyboard interposer board [1, 2]. Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. - Page 46 Remove the single (M2.0x4.0) screw that secures the display cable bracket to the system board [1]. Lift the display cable bracket away from the computer [2]. Peel the adhesive tape that secures the display cable [3]. Lift the latch and disconnect the display cable from the connector on the system board [4]. Removing and Installing...
- Page 47 Remove the left IO bracket from the system board [1]. Disconnect and peel the Type-C power cable from the connector on the system board [2]. Removing and Installing...
- Page 48 Lift the latch and disconnect the 30-pin IO board cable, 40-pin IO board cable, and the touchpad cable from the connectors on the system board [1, 2]. Disconnect the speaker cable from the connector on the system board [3]. Removing and Installing...
- Page 49 Remove the four (M2.0x4.0) screws that secure the system board to the palmrest [1]. Carefully slide and lift the system board from the left side and remove the system board from the computer [2]. Removing and Installing...
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Page 50: Installing System Board
Installing system board Steps Align the screw holes on the system board with the screw holes and slide the system board on the computer. Replace the four (M2.0x4.0) screws to secure the system board to the palmrest. Removing and Installing... - Page 51 Connect the 30-pin IO board cable, 40-pin IO board cable, and the touchpad cable to the connectors on the system board and close the latch [1, 2]. Connect the speaker cable to the connector on the system board [3]. Removing and Installing...
- Page 52 Place the left IO bracket to its place on the system board [1]. Connect the Type-C power cable to the connector on the system board [2]. Removing and Installing...
- Page 53 Connect the display cable to the connector on the system board and close the latch [1]. Affix the adhesive tape to secure the display cable to the system board [2]. Place the display cable bracket over the connector and replace the single (M2.0x4.0) screw to secure the display cable bracket to the system board [3, 4].
- Page 54 Connect the two wireless antennas to the connector on the system board [1]. Align and place the wireless bracket to its slot [2]. Replace the single (M2.0x3.0) screw to secure the wireless bracket [3]. Removing and Installing...
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Page 55: Display Assembly
Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display assembly Removing display assembly Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. - Page 56 Remove the single (M2.0x4.0) screw that secures the display cable bracket to the system board [1]. Lift the display cable bracket away from the computer [2]. Peel the adhesive tape that secures the display cable [3]. Lift the latch and disconnect the display cable from the connector on the system board [4]. Removing and Installing...
- Page 57 NOTE: The screw securing the display cable bracket also secures the left IO bracket to the system board, as a result removal of the display cable bracket leaves the left IO bracket unsecured. Technicians should therefore ensure that the left IO bracket is not moved or lost during any subsequent disassembly processes. Open the system to 180 degrees and place the computer on a flat surface, with the display hinges facing up.
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Page 58: Installing Display Assembly
Installing display assembly Steps Place the chassis on the edge of a plane surface. Align the display assembly with the screw holders on the computer [1]. Replace the six (M2.5x5.0) display hinge bracket screws to secure the display assembly to the palmrest [2]. Removing and Installing... - Page 59 Lift the system and close the display. Connect the display cable to the connector on the system board and close the latch [1]. Affix the adhesive tape to secure the display cable to the system board [2]. Place the display cable bracket over the connector and replace the single (M2.0x4.0) screw to secure the display cable bracket to the system board [3, 4].
- Page 60 Connect the two wireless antennas to the connector on the system board [1]. Align and place the wireless bracket to its slot [2]. Replace the single (M2.0x3.0) screw to secure the wireless bracket [3]. Removing and Installing...
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Page 61: Display Bezel
Next steps Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display bezel Removing display bezel Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. - Page 62 Use a plastic scribe to carefully pry open the upper right or upper left corner of the outside edge of the display bezel and continue to pry open the outside edge of the top side of the display bezel and then pry open the outside edge of the left and right sides of the display bezel [1, 2, 3].
- Page 63 Carefully pry open the inside edge of the top side of the display bezel and then pry open the inside edge of the left and right sides of the display bezel [1, 2]. Continue to pry open the bottom outside edge of the display bezel and carefully pry open the bottom inside edge of the display bezel [3,4].
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Page 64: Installing Display Bezel
Installing display bezel Steps Place the display bezel on the display assembly. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. Removing and Installing... - Page 65 Replace the four (M2.5x3.5) screws to secure the display bezel to the display assembly. Adhere the four bezel stickers over the screws once the screws have been secured. NOTE: A new set of bezel stickers are included with any replacement display bezel. When replacing the new display bezel, adhere the new caps over the screws once the screws have been secured.
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Page 66: Display Panel
Next steps Install the display assembly. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display panel Removing display panel Prerequisites Follow the procedure in before working inside your computer. - Page 67 Steps Remove the four (M2.0x3.0) screws that secure the display panel to the display assembly [1] and lift to turn the display panel to access the display cable [2]. Peel the conductive tape securing the display cable on the back of the display panel 1]. Peel and remove the rubber spacer covering the display cable [2].
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Page 68: Installing Display Panel
Installing display panel Steps Align and place the display panel [1]. Connect the display cable to the connector on the display panel and close the latch [2, 3]. Affix the rubber spacer [4] and then the conductive tape to secure the display cable on the back of the display panel [5]. Flip the display panel to align with the screw holders on the display assembly [6]. - Page 69 Replace the four (M2.0x3.0) screws to secure the display panel to the display assembly. Removing and Installing...
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Page 70: Display Hinges
Next steps Install the display bezel. Install the display assembly. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display hinges Removing display hinge Prerequisites Follow the procedure in before working inside your computer. -
Page 71: Installing Display Hinge
Steps Remove the four (M2.5x3.5) screws that secure the display hinges to the display back cover [1]. Lift the display hinges away from the display back cover [2]. Installing display hinge Steps Place the display hinges onto its slot and align the screw holes on the hinges with the screws holes on the display back cover [1]. Replace the four (M2.5x3.5) screws to secure the display hinges to the display back cover [2]. -
Page 72: Display Cable
Next steps Install the display panel. Install the display bezel. Install the display assembly. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display cable Removing display cable Prerequisites Follow the procedure in before working inside your computer. -
Page 73: Installing Display Cable
Remove the display panel. Steps Peel the adhesive tape that covers the camera cable connector [1]. Disconnect the camera cable from the camera module and unroute the cable [2, 3]. Peel the adhesive tape that secures the display cable and lift the display cable away from the display back cover and antenna assembly. -
Page 74: Camera
Next steps Install the display panel. Install the display bezel. Install the display assembly. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Camera Removing camera Prerequisites Follow the procedure in before working inside your computer. -
Page 75: Installing Camera
Steps Peel the adhesive tape that covers the camera cable connector [1]. Disconnect the camera cable from the connector [2]. Use a plastic scribe to pull the camera module out from the chassis [3]. Installing camera Steps Align and place the camera to its slot in the display assembly [1]. Connect the camera cable to the connector on the display assembly [2]. -
Page 76: Display Back Cover
Next steps Install the display bezel. Install the display assembly. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer. Display back cover Replacing display back cover and antenna assembly Prerequisites Follow the procedure in before working inside your... - Page 77 Step The component you are left with is the display back-cover and antenna assembly after performing the pre-removal parts procedures. NOTE: The display back-cover and antenna assembly cannot be further disassembled once all the pre-removal parts procedures are completed. If the wireless antennas are malfunctioning and need to be replaced, replace the entire display back-cover and antenna assembly.
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Page 78: Palm Rest
Palm rest Replacing palmrest assembly Prerequisites Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speakers. Remove the keyboard interposer board. Remove the keyboard. Remove the board. Remove the display assembly. - Page 79 Next steps Install the system board. Install the display assembly. Install the board. Install the keyboard. Install the keyboard interposer board. Install the speakers. Install the battery. Install the base cover. Install the microSD card. Follow the procedure in after working inside your computer.
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Page 80: Troubleshooting
Troubleshooting Basic troubleshooting This page contains all the information for Dell basic troubleshooting NOTE: Refer to Google Help Center for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook. Recovering the Chromebook is the last resort. - Page 81 Display issue Table 6. Display issue Display issue Issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: Make sure the Chromebook is on. If you are using the battery, Screen is Blank plug the Chromebook in and press the power button.
- Page 82 Audio, screen, and camera issues If the camera is not operating properly (blurry images or poor performance): Check that the camera is not being blocked or covered by a privacy screen or other obstruction. Camera issues Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app Try rebooting the Chromebook If the camera issues persist, try to Reset or Recover the...
- Page 83 Touchpad / Hotkeys issues If a hotkey (like the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting.
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Page 84: Crosh
The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All troubleshooting must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings. -
Page 85: Crosh Commands
CROSH commands The table below lists the available commands in Chrome Shell (CROSH). Table 11. Help commands Command Purpose exit Exits the CROSH Shell. help Displays this help. help_advanced Displays the help for more advanced commands, used for debugging. ping [-c count] [-i interval] [-n] [-s packetsize] [-W waittime] —... -
Page 86: Chrome Commands
Command Purpose them. Run this command without arguments to see the current state. rlz < status | enable | disable> Enables or disables RLZ. rollback Attempts to roll back to the previous update cached on your system. Only available on non-stable channels and non-enterprise enrolled devices. - Page 87 More "Who am I" type of stuff Create Recovery USB Stick chrome://imageburner/ Google's version of DBAR/DBRM Chrome Flags chrome://flags Experimental features beyond the scope of what Dell supports Memory Troubleshooting chrome://memory View running processes and memory utilization Module Load chrome://conflicts...
- Page 88 Table 14. Helpful chrome commands Chrome Commands Purpose Screenshot chrome://flags From here you can enable some of the experimental features that are hidden in the Google Chrome browser. Please note that as mentioned on this page, since these are experimental, these might not work as expected and might cause issues.
- Page 89 Chrome Commands Purpose Screenshot chrome://downloads This is also available from the Menu > Downloads. Shortcut key is Ctrl+J. chrome://extensions This is also available from the Menu > Tools > Extensions. chrome://bookmarks This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O.
- Page 90 Chrome Commands Purpose Screenshot chrome://history This is also available from the Menu > History. Short cut key is Ctrl+H. chrome://memory This will redirect to “chrome://memory- redirect/”. This will display the memory used by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes.
- Page 91 Chrome Commands Purpose Screenshot chrome://quota-internals This gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files. chrome://sessions This displays the number of sessions and magic list that are currently running. chrome://settings This is also available from the Menu >...
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Page 92: Commonly Used Crosh Command
Google, and sync statistics. Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell . Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. - Page 93 Type battery_test 1 into CROSH, and then press Enter. Check the result to confirm that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: Disconnect the AC adapter from the Chromebook. Turn on and sign in to Chromebook.
- Page 94 Press CTRL + ALT + T to open CROSH. Type battery_test 1 into CROSH, and then press Enter. A screen displays the current battery health and discharge rate. • If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. •...
- Page 95 • If the test results show that Battery is Unknown, the battery might need to be replaced. Checking memory Follow the steps below to perform a memory check for Chromebook: NOTE: This will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory. Turn on and sign in to Chromebook.
- Page 96 A diagnostic screen displays the result of the memory test passed without any errors. Example of a memory test failure. Troubleshooting...
- Page 97 Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Follow the instruction to gather the information about the network and diagnose the network errors. Turn on and sign in to Chromebook.
- Page 98 Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Troubleshooting...
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Page 99: Reset Chromebook
If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Dell . All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash). - Page 100 Click the status area in the lower-right corner, where your account picture appears. Troubleshooting...
- Page 101 Click Settings as highlighted from the screenshot below. Troubleshooting...
- Page 102 Click Show advanced settings to expand the menu. Troubleshooting...
- Page 103 Click the Powerwash button. Troubleshooting...
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Page 104: Recovery Chromebook
Make sure you sign in with your primary Google Account, because this account is set as the owner account. Recovery Chromebook This page contains information about recovering Dell . Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it stops working. - Page 105 NOTE: All account information and data stored on your Chromebook, such as photos, downloaded files, and saved networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be guided through the initial setup again.
- Page 106 Operating System Instructions reinserting your USB drive or SD card. Your USB drive or SD card should now be ready to use for recovery. Create a recovery flash drive by using the Recovery Tool. The tool may not be available in all languages. 1.Click this link to download the Recovery Tool.
- Page 107 Question Solution If the problem persists, contact Google Chrome support team. An error message You are using an out-of-date Chrome OS You should download an up-to date recovery image. Simply follow all recovery image. the instructions exactly as specified in Step 2 above. You successfully recovered your Chromebook but now you can not After you have completed recovery, you need to format your USB use your USB or SD card with Windows...
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Page 108: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps Go to Dell.com/support.