Warranty - Sea-Bird Electronics SBE 19plusV2 User Manual

262
WARRANTY POLICY
5-YEAR LIMITED WARRANTY (NEW PRODUCTS)
For a period of five years after the date of original shipment from our factory, products manufactured by
Sea-Bird are warranted to function properly and be free of defects in materials and workmanship. Should a
Sea-Bird instrument fail during the warranty period, return it freight pre-paid to our factory. We will repair it
(or at our option, replace it) at no charge, and pay the cost of shipping it back to you. Certain products and
components have modified coverage under this warranty as described below.
LIMITED WARRANTY ON SERVICE & REPAIRS
Service work, repairs, replacement parts and modifications are warranted to be free of defects in materials or
workmanship for the remainder of the original 5-year warranty or one year from the date of shipment from our
factory after repair or service, which ever is longer. Certain products and components have modified coverage
under this warranty as described below.
MODIFICATIONS / EXCEPTIONS / EXCLUSIONS
1. The SBE 43 DO sensor is warranted to function properly for 5 years. Under normal use however, the
2.
3.
4.
5.
6.
7.
electrolyte in an SBE 43 DO sensor will require replenishment after about 3 years. Purchase of an
SBE 43 includes one free electrolyte replenishment (as necessitated by chemical depletion of
electrolyte) anytime during the warranty period. To obtain the replenishment, return the sensor freight
pre-paid to our factory. We will refurbish it for free (electrolyte refill, membrane replacement, and
recalibration) and pay the cost of shipping it back to you. Membrane damage or depletion of
electrolyte caused by membrane damage is not covered by this warranty.
Because pH and other dissolved oxygen (DO) electrodes have a limited life caused by the depletion of
their chemical constituents during normal storage and use, our warranty applies differently to such
electrodes. Electrodes in SBE 13Y and 23Y DO sensors, SBE 18 pH sensors, and SBE 27 pH/ORP
sensors are covered under warranty for the first 90 days only. Other components of the sensor are
covered for 5 years.
Equipment manufactured by other companies (e.g., fluorometers, transmissometers, PAR, optical
backscatter sensors, altimeters, etc.) are warranted only to the limit of the warranties provided by their
original manufacturers (typically 1 year).
Batteries, zinc anodes or other consumable/expendable items are not covered under this warranty.
Electrical cables and dummy plugs are warranted to function properly and be free of defects in
materials and workmanship for 1 year.
This warranty is void if in our opinion the instrument has been damaged by accident, mishandled,
altered, improperly serviced, or repaired by the customer where such treatment has affected its
performance or reliability. In the event of such misuse/abuse by the customer, costs for repairs plus
two-way freight costs will be borne by the customer. Instruments found defective should be returned
to the factory carefully packed, as the customer will be responsible for freight damage.
Incidental or consequential damages or costs incurred as a result of product malfunction are not the
responsibility of SEA-BIRD ELECTRONICS, INC
2006