Getting Support; Getting Support Through Remote Management; Finding The Contact Information For Service; Requesting Service - Samsung Q900RB Series E-Manual

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings
After consenting to our service agreement, you can use
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management
" This function requires an Internet connection.
" You can also start this function by pressing and holding the

Finding the contact information for service

Settings
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
" You can also view information by scanning the QR code of your TV.
"
You can also start this function by pressing and holding the
control, press and hold the
information pop-up window appears.

Requesting service

Settings
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, move the focus to Next, and then press the Select button. Select
Appointment Request
you to set up or confirm your service appointment.
" This function may not be supported depending on the geographical area.
" You must agree to the terms and conditions for the service request.
" This function requires an Internet connection.
Support Remote Management
on and off.
Support About This TV
(Play) button for 5 or more seconds. Continue holding the button until the customer
Support Request Support
Send. Your service request will be registered. The Samsung Contact Centre will contact
Try Now
Remote Management to access Remote Support and have a
button for 5 or more seconds.
Try Now
button for 5 or more seconds. For the standard remote
Try Now
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Request Now or Schedule