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Troubleshooting; Picture Issues; Testing The Picture - Samsung Q900RB Series E-manual

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Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Centre.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings
Before you review the list of problems and solutions below, use
caused by the TV.
Start Picture Test
The problem
Flickering and Dimming
Component Connections/
Screen Colour
Screen Brightness
Support
Self Diagnosis
displays a high definition picture you can examine for flaws or faults.
If your Samsung Television is flickering or dimming sporadically, you may need to disable
some of the energy efficiency features.
Disable
Ambient Light
Settings
Settings
Settings
If the colour on your TV screen is not correct or the black and white colours are off, run
Picture
Test.
Settings
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the
correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks
are plugged into their proper connectors.
For more information about how to connect an external device, run
Source
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
Settings
Settings
Settings
Settings
Settings
Settings
Start Picture Test
Start Picture Test
Try this!
Detection,
Energy Saving
Mode, or
General
Eco Solution
General
Eco Solution
General
Eco Solution
Support
Self Diagnosis
Connection Guide
Picture
Expert Settings
Picture
Expert Settings
Picture
Expert Settings
Picture
Expert Settings
Picture
Expert Settings
Picture
Expert Settings
- 134 -
Try Now
to determine if the problem is
Motion
Lighting.
Ambient Light Detection
Energy Saving Mode
Motion Lighting
Start Picture Test
Connection
Backlight
Contrast
Brightness
Sharpness
Colour
Tint (G/R)
Start
Guide.

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