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What to do if it goes wrong
Problem
Solution
• Check the contents on the back of the box to make sure the part is
included with your vacuum cleaner.
Is there an accessory
missing?
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse.
Why does my vacuum
• The motor thermostat may have tripped. If this has happened, unplug
cleaner have no power?
the vacuum cleaner. Remove and empty the dirt container and check the
hose for blockages. Clean the ilters and allow the vacuum cleaner to cool
for approximately 1 hour (if you have washed the ilters you will need
to wait 24 hours for the ilters to fully dry before putting them back into
the vacuum cleaner).
• There may be a blockage in the hose. Please remove the hose from the
vacuum cleaner, check and clear any blockages. Go to 'Let's talk technical',
• Empty the dirt container and clean ilters. Go to the 'Taking care of your
Why won't the vacuum
machine' page.
cleaner pick up?
• The brushbar may not be turning. Go to 'My brushbar isn't turning?' below.
• The brushbar height adjuster dial may not be set to the correct setting.
Go to 'Using your machine'.
• If the accessory/tool will not pick up, check and clear any blockages.
Go to 'Let's talk technical'.
• Make sure the hard loor adaptor is attached/unattached dependant
on the loor surface.
• The brushbar may be clogged, check the brushbar and clear any
hair or debris. Go to 'Let's talk technical'.
• The belt might be broken, go to 'Let's talk technical'.
My brushbar
isn't turning?
†
Registration required. Terms and conditions apply, see vax.co.uk for details.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
Getting in touch
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