Components Used; Hardware-Software Compatibility And Memory Requirements; Conventions - Cisco 12000 Series Hardware Troubleshooting Manual

Cisco - Hardware Troubleshooting for Cisco 12000 Series Internet Router Line Card Failures
If you feel that the problem is related to a hardware fault, this document can help you identify the cause of the failure.

Components Used

The information in this document is based on these software and hardware versions:
All Cisco 12000 Series Internet Routers, including the 12008, 12012, 12016, 12404, 12406, 12410, and the
12416.
®
All Cisco IOS
The information in this document was created from the devices in a specific lab environment. All of the devices used
in this document started with a cleared (default) configuration. If your network is live, make sure that you understand
the potential impact of any command.

Hardware-Software Compatibility and Memory Requirements

Whenever you install a new line card, module, or Cisco IOS software image, it is important to verify whether the
router has enough memory, and that the hardware and software are compatible with the features you want to use.
Complete these recommended steps to check for hardware-software compatibility and memory requirements:
1. Use the Software Advisor
Tip:
The Software Support for Features
software image needed by choosing the types of features you wish to implement.
2. Use the Download Software Area
Flash) required by the Cisco IOS software, and/or download the Cisco IOS software image. To determine the
amount of memory (RAM and Flash) installed on your router, see
- Memory Requirements.
Tips:
If you want to keep the same features as the version that is currently running on your router, but do not
know which feature set you use, enter the show version command on your Cisco device, and paste its
output in the Output Interpreter Tool. You can use
potential issues and fixes. To use
customer, be logged in, and have JavaScript enabled. It is important to check for feature support,
especially if you plan to use recent software features.
If you need to upgrade the Cisco IOS software image to a new version or feature set, refer to
Choose a Cisco IOS Software Release
3. If you determine that a Cisco IOS software upgrade is required, follow the
Procedure for the Cisco 12000 Series Router.
Tip: For information on how to recover a Cisco 12000 series router stuck in ROMmon (rommon # > prompt),
see ROMmon Recovery Procedure for the Cisco

Conventions

http://kbase/paws/servlet/ViewFile/15926/hwts_gsrlc_15926.xml?convertPaths=1[8/6/2010 3:56:13 PM]
software versions that support the Cisco 12000 Series Internet Router.
(
registered customers only
(
registered
Output Interpreter
) tool to choose software for your network device.
( ) section helps you determine the Cisco IOS
registered customers only
) to check the minimum amount of memory (RAM and
customers only
Output Interpreter
(
registered
for more information.
12000.
How to Choose a Cisco IOS Software Release
(
registered customers only
) , you must be a
customers only
Software Installation and Upgrade
) to display
registered
How to